Salary: Negotiable, depending on experience
Company Description
We are a fast-expanding local business with a friendly close-knit team who specialize in supplying high-quality bespoke blinds, shutters, and awnings to a variety of customers across Hampshire. Check out links at the bottom to see who we are and what we do.
Job Overview
Final Touch Blinds & Shutters are seeking a detail-oriented and proactive Business/Admin Coordinator to join our dynamic team. In this role, you will be working side by side with the Director to ensure we stay on top of a deadline-oriented sales and order process. This position requires strong organizational skills, proficiency in various software applications, and the ability to communicate effectively with team members and clients. You will be responsible for the daily management of the CRM – from quoting and inputting orders with accuracy, through to booking sales and installers' appointments, onto finalizing VAT accounts via Xero.
We have a high volume of customers, each with differing order requirements and timescales, so this role is about making sure that everything is delivered with precision and perfect timing. You need to have exceptional clarity in your written and verbal communications, and a real desire to see tasks through to completion.
When you start with us, your first task will be to understand our products inside and out so you can confidently finalize quotes, orders, and talk to customers about them. Full training will be provided for this aspect. Alongside this, you will be learning the sales and order cycle and getting to grips with the CRM and administration processes. Attention to detail is critical as you will need to ensure all customers' job sheets are managed through the process and will be providing updates and checks along the way.
As you continue to grow your knowledge, there will be a requirement to manage customer walk-ins and appointments to our newly refurbished fully motorized blind showroom. A commission structure will be put in place for this. We operate a no hard sell promise and instead offer constructive advice on the best options for the customer's needs.
During quieter periods, the job role will include a requirement to improve our online reach through the means of blog posts and LinkedIn articles.
We're looking for someone with strong experience in the daily running of an expanding small business with immense accuracy for quote and order input. As a small team, we are always looking at ways of improving, and with this role, there is the opportunity of being able to implement your own systems where viable to improve productivity or communication.
You will mainly be working on-site in our showroom office in Park Gate next to Swanwick train station. We are a small team, and as such, lone working will be required during periods, so you must be self-motivated to complete tasks and be proactive at all times.
Duties
* Manage daily office operations, ensuring efficient workflow and organization.
* Perform data entry tasks accurately and in a timely manner.
* Utilize Xero for financial record keeping and invoicing.
* Assist with scheduling appointments, meetings, and events as needed.
* Maintain organized filing systems, both physical and electronic.
* Handle incoming phone calls with professionalism, demonstrating excellent phone etiquette.
* Support team members with clerical tasks and installation errors.
* Collaborate with the director to streamline processes and improve overall efficiency.
* Update website and LinkedIn articles.
* Carry out Health & Safety tasks within the showroom site.
* Ensure that all supplies are adequately stocked and ordered when necessary.
Requirements
* Proven experience in an office or administrative role is preferred.
* Proficiency in Microsoft Outlook and CRM systems is essential.
* Strong organizational skills with the ability to manage multiple tasks effectively.
* Excellent communication skills, both written and verbal.
* Familiarity with Xero or similar accounting software is essential.
* Excellent attention to detail and a commitment to maintaining high standards of accuracy in all tasks.
* A good understanding of LinkedIn and other social media platforms.
* Ability to work independently as well as part of a team in a fast-paced environment.
Relevant Links:
Final Touch Blinds
Instagram
YouTube Video 1
YouTube Video 2
YouTube Video 3
Job Type: Full-time
Pay: £25,000.00-£32,000.00 per year
Additional Pay:
* Commission pay
Benefits:
* Flexitime
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* No weekends
Application Questions:
* What experience do you have with CRM systems?
* What experience do you have in dealing with customers via phone and in person?
Experience:
* Administrative: 2 years (preferred)
* Accounting software: 1 year (preferred)
Work Location: In person
Application Deadline: 19/01/2025
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