Working for a rapidly growing and well-respected company in Liverpool, we are recruiting for a Commercial Claims Manager to join their Insurance Division on a full-time, permanent basis. The role has arisen due to growth within their team, and it's a broad and varied role for someone with a strong background in Insurance Claims (motor) who wants to work in a successful team.
Location: Liverpool office - min 2 days per week and the rest from home
Salary: Up to £70k per annum
Benefits: 25 days holiday, pension, healthcare plan, plus much more
Hours: Monday to Friday 9-5.30pm
What the role will entail:
People Management:
1. Lead and motivate your team managers/colleagues, identifying how they contribute to the success of the business.
2. Set, review and ensure achievement of KPI's, SLA's and team objectives.
3. Develop and coach your team managers by way of personal development plans to maximise their own performance and that of their teams.
4. Conducting 1-2-1's and appraisals in line with company policy.
5. Leading by example being approachable and delivering excellent leadership skills.
6. Identify talent and support the development of your people.
7. Plan effective recruitment in a timely manner as not to affect service.
8. Create an environment where colleague feedback on leadership and development is good to excellent.
Commercial:
1. Contribute to development of a customer service strategy to enable the Business to meet its goals.
2. Work with clients to enhance delivery of customer service and claims strategy for respective processes.
3. Question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers' interests at the heart of how we do business.
4. Ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA/SRA.
Data Analysis and Continual Improvement:
1. Analyse data and predict trends providing recommendations to ensure no disruption to services as well as making recommendations on improvements to performance.
2. Ensure data is disseminated across teams so team/individual performance is understood.
3. Oversee completion of monthly audits in accordance with business policy ensuring that feedback is provided to team managers and colleagues with appropriate training and support provided as necessary.
4. Work with training/QA to ensure the collation and delivery of appropriate training sessions as and when required.
What skills and experience you'll need:
1. Strong level of commercial acumen with motor claims experience at senior level essential.
2. Insurance claims trend analysis.
3. Engagement at all levels with insurer partners.
4. Thorough knowledge of end to end motor claims processes.
5. Ability to lead and motivate.
6. Supervisory/management experience in claims environment.
7. Preferred working knowledge of claims IT systems.
8. Sound reasoning and ability to identify the issues involved in any problems arising.
Any offers are subject to a DBS check and successful references.
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.
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