The opportunity
Global Delivery Services (GDS) is more than 40,000 people (and growing fast), based in 26 centres across six countries: India, China, Poland, Argentina, the Philippines and the UK, serving both client service, and also enablement. Increasing the use of GDS is critical to our global strategy (NextWave) and improving margin by increasing the volume and scope of work sent to GDS, is a key priority for the Firm, across all service lines, and across all CBS functions. UK&I leads the way with work offshored to GDS, with significant growth each year.
Your key responsibilities
The main responsibilities of the role will include.
1. First level detailed review of GDS invoices below $50k for UK&I for Assurance, Tax & Law, PAS, Consulting, Strategy and Transactions, EY Knowledge (UK&I received invoices over $110+ million of invoices from GDS in FY20), ensuring that refunds are secured for all the errors that are identified. This includes all the GDS Client Service centres across India, Argentina, Poland, and the Philippines, and in any new locations that start to serve us.
2. Build and maintain relationships with key stakeholders both onshore and offshore.
3. First point of call for all GDS invoicing queries and escalating to senior team members when necessary
4. Taking ownership of own day to day workload and self-development
Skills and attributes for success
5. A candidate who has experience in multi-tasking and time-management skills.
6. A self-starter with excellent problem-solving and analytical skills.
7. A fast learner, able to quickly understand complex issues, and take action to address them.
8. Culturally aware, and experienced at working with multiple stakeholders, in multiple countries around the world.
9. Comfortable operating at all levels of seniority within the Firm.
To qualify for the role you must be
10. An internal candidate who has developed a strong understanding of EY.
11. Proficient in the advanced use of Excel for manipulating large data sets, to provide insights.
12. Keen attention to detail and focus on data integrity.
13. Excellent communication skills, with the ability to summarise issues and distil the key points
What we look for
14. An ambitious Associate who is keen to progress their career and support the new Centre of Excellence that is being established for GDS invoicing review and accounting.