The moment guests step into one of our hotels, they enter a genuinely memorable experience. As Housekeeping Supervisor you’ll help the Housekeeping Manager supervise all aspects of housekeeping and laundry – ensuring high standards are maintained.
Your day-to-day
* Ensure smooth running of the Housekeeping Department in the absence of the Accommodation Manager/Head Housekeeper.
* Supervise the activities of all team members ensuring that they are aware of their responsibilities and are performing all duties to a consistently high standard.
* Ensure all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
* Assist with the preparation of weekly rotas and ensure a balance of duties within the team.
* Coordinate individual and group arrivals and departures.
* Daily monitoring of rooms by conducting and documenting inspections of assigned rooms.
* Check the status of all rooms (i.e., out of order, VIPs etc) and communicate with appropriate personnel on a daily basis.
* Agree on objectives for self-development in line with the departments & hotel’s objectives.
* Working & cooperating with colleagues to enhance the guests' experience at all times.
* Stock control.
* The supervision of the team to maintain standards of cleanliness.
* Maintain a visible presence on your allocated floors including public areas to ensure all customer requests and queries are responded to promptly and effectively.
* Continually develop new knowledge and skills to ensure best-practice service delivery.
Accountabilities
This position is part of the Property Management team and is directly accountable to the Accommodation Manager/Head Housekeeper and General Manager. You are responsible for the supervision of the day-to-day operation of the hotel’s housekeeping department.
What we need from you
* Previous experience in a hotel housekeeping supervisory position
* Good presentation and appearance.
* Excellent verbal communication skills.
* Customer care skills.
* Experience working as part of a team.
* Flexibility to work a variety of shifts.
* Willingness to multi-skill.
Why you should apply
* Fantastic career potential with one of the UK's fast-growing hotel operators
* Retention bonus on completion of 3 and 6-month service
* Service-based annual leave (increase up to a maximum of 5 extra days)
* Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
* Life Assurance, Income Protection and Employee Assistance schemes
* Referral scheme
* Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
* Heeton is an expanding company which offers excellent career opportunities
* Exclusive access to the employee recognition & reward scheme - Heeton Rewards
In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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