Job DescriptionWe are looking for a dynamic and experienced individual to join us as a Team Manager in our National Operations Centre based in Castle Donington.You will play a pivotal role in overseeing and leading a team of customer service advisors, ensuring high performance and personal development.Role and responsibilities of a Team Manager
* Provide leadership, coaching, and mentorship to team members.
* Set clear performance expectations and conduct regular performance reviews.
* Plan, organise, and manage team activities and projects, ensuring timely completion of these.
* Serve as the primary point of contact between team members and senior management.
* Monitor and report on team performance and metrics.
Skills and experience required of aTeam Manager
* Previous experience in leading, managing and developing a team.
* Ability to focus on solutions rather than problems and provide direction to the team.
* Exceptional customer service skills both written and verbal
* Contributes to the team, focusing on the accomplishment of team goals
* Computer literate i.e. good working knowledge of Microsoft Office applications
Benefits of being of a Team Manager
1. Perks at Work – Discounts on products and services inc electrical & Travel.
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