Consumer Services Coordinator Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more) Hybrid model: We offer hybrid working with a mix of home and office working. The working hours for the role are Monday to Friday 8.45am-12.45pm. Join our snack-loving team Were looking for a Consumer Services Coordinator to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure What will you be doing? Accurately capturing of all relevant details within the company CRM system for every contact received Dealing with difficult consumers and de-escalating high-stress situations with empathy and tact Identifying serious complaints, product and service issues or fraudulent contacts and reporting to management Initiating and co-ordinating complaint investigations with factories, laboratories, Technical Services, Marketing, or external agencies Deciding on the level of reimbursement to consumers, ensuring that the response is empathetic and addresses the consumer’s issue Responding to consumer contacts received across multiple platforms including letter, email, phone, and social media What’s in it for you? We believe in giving back and making sure youre happy and thriving. Heres a taste of what we offer: Attractive salary, depending on the skills and experience you can bring Bonus scheme Annual Salary Review Medicash health cash plan Private healthcare (rolegrade dependent) Digital GP service and Best Doctors (2nd Medical Opinion service) Cancer care Company sick pay (eligibility criteria exist) Holiday buy scheme Electric Vehicle Scheme KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools Who are we? Glad you asked Were KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoys, were the team behind your favourite munchies. Here in the UK, were about 2,400 strong, spread across seven factories and our Slough HQ. But dont let our size fool you – were as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together. Diversity isnt just a buzzword for us. Were on a mission to create a workplace where everyone belongs. So, even if you dont tick every box, we want to hear from you Your unique perspective could be just what we need. Also, if theres anything we can do to make this process easier for you, just give us a shout. Were particularly keen to hear from you if you can demonstrate the following knowledge, skills, and experience: Previous front-line experience dealing with consumerscustomers daily Complaint handling experience Ability to conduct investigations whilst liaising with internalexternal stakeholders Excellent written and verbal communication skills with the ability to communicate across multiple channels Strong IT skills especially Microsoft Word and Excel Organisational skills with the ability to prioritise, multi-task and meet deadlines Quality conscious with an eye for detail LI-RN1 LI-HYBRID CVL