We are seeking a skilled Document Configuration Analyst with experience in Kofax Communications Manager (KCM) to support our document automation and customer communication processes.
As the Document Configuration Analyst, you will be responsible for configuring, testing, and optimizing document templates and workflows to enhance operational efficiency and ensuring compliance with industry regulations.
Job Title: Document Configuration Analyst
Salary: up to £28,000 depending on experience
Location: Liverpool City Centre on a Hybrid basis
Working Hours: 37.5 hours per week, Monday to Friday, 9am-5:30pm
What you will be doing:
* Kofax Communications Manager Configuration: Develop, customize, and maintain document templates and communication workflows using KCM.
* Template Development: Configure dynamic templates for policy documents, claims correspondence, billing statements, and other insurance-related communications.
* Business Requirements Analysis: Work closely with stakeholders to gather and analyze requirements for document design and automation.
* Testing & Quality Assurance: Conduct testing to ensure document accuracy, formatting consistency, and regulatory compliance.
* Process Optimization: Identify opportunities to improve document generation efficiency and automation within the insurance communication lifecycle.
* Integration Support: Collaborate with IT and business teams to integrate KCM with core insurance systems (e.g., policy administration, claims management, CRM).
* Compliance and Regulatory Adherence: Ensure that all document templates comply with legal and regulatory standards within the insurance industry.
* Documentation and Training: Maintain detailed configuration documentation and provide training to end users on KCM functionalities.
What we are looking for:
* Experience in document configuration, automation, or content management
* Hands-on experience with Kofax Communications Manager (KCM) or similar document automation tools
* Experience in the insurance sector would be highly beneficial
* Proficiency in document template design, scripting, and rules-based document generation
* Experience working with APIs and system integrations would be beneficial
* Strong analytical and problem-solving skills
* Excellent communication and stakeholder management abilities
* Detail-oriented with a focus on accuracy and compliance
* Ability to work independently and collaboratively in a fast-paced environment
* Familiarity with insurance systems (e.g., Transactor, Schemeserve, ICE, Acturis, SSP or other policy/claims management platforms) would be advantageous
About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance programme offers a suite of wellbeing services such as:
* 6 Free Counselling sessions per year
* Unlimited access to a telephone councillor 24/7
* Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
* Network of internal qualified mental health first aiders are available to provide support to colleagues.
* A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
* Ability to access your earnings before payday via Dayforce Wallet.
* Company pension scheme
* Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
* Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
* Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
* Long Service Award paid on 5,10- and 15-years’ service
* A reward and recognition hub to celebrate and reward colleagues and peers.
* Consistent and engaging company events including company awards, competitions and charity fundraisers.
* Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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