Main area: Senior Clerical Officer Grade NHS AfC: Band 3
Contract: Permanent
Hours: Part time - 26 hours per week (Monday - Wednesday full day, Thursday half day)
Job ref: 190-8251-DIR
Employer: Sheffield Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Hallamshire Hospital
Town: Sheffield
Salary: £24,071 - £25,674 pa/pro rata for part time staff
Salary period: Yearly
Closing: 08/12/2024 23:59
Interview date: 17/12/2024
Senior Clerical Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems.
Job overview
The post-holder will be an active member of the Sheffield Teaching Hospital Department of Psychological Services (DPS). They will work in admin, overseeing the administration from referral to discharge across the various services.
Main duties of the job
1. Provide a centralised efficient and effective clerical service for DPS including the management of outpatient referrals, booking of appointments, and typing of clinic letters.
2. Work with clinical teams to maximise clinic utilisation and support the Service Lead with Caseload Management.
3. Ensure that the quality of data recorded in the Patient Administration System for all outpatient activity is of the highest quality.
4. Monitor the RTT Patient Treatment List to ensure patients are seen within the required Trust targets.
5. Provide regular Service performance information to help manage the service and make informed decisions.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
Person specification
Qualifications / Training
* Minimum 5 GCSE or equivalent, including English Language & Mathematics (4/C grade or above)
* IT qualification e.g. European Computer Driving Licence, or equivalent
* Typing qualification OCR 2 or equivalent Word Processing
* NVQ Level II in Business Administration / Customer Service/ IT
Experience
* Significant clerical experience in a patient administration department in a hospital setting
* Experience dealing with the general public
* Understanding of the importance of data quality
* Experience of proactive involvement in service development/improvement
* Experience of using a Patient Administration System e.g. Lorenzo
* Secretarial experience including audio-typing
* Work experience of inpatient, outpatient or waiting list management
* Experience of working within a MDT setting
* Experience of putting performance reports together and analysing information
* Experience recording, retrieving and collecting patient information within the NHS
Skills and Abilities
* Good interpersonal skills and the ability to develop relationships
* Excellent computer skills with working knowledge of Excel
* Good organisational skills and ability to prioritise effectively
* Ability to exercise initiative and demonstrate innovative approaches
* Understanding of the need to maintain patient confidentiality
Attributes
* Ability to use own initiative and work as part of a team
* Methodical approach to work with attention to detail
* Patient focused with a ‘can do’ attitude
* Demonstrate honesty, integrity, fairness and tenacity
* Able to show initiative and challenge processes
* Resourceful, resilient problem solver
Candidates are advised to read the attached guidance on using AI technology. When completing your application, you are required to declare that the information in your application form is true and complete.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
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