Job summary Woodseats Medical Centre are looking to recruit a full time Business Support Officer. We are a very busy General Practitioners based in Sheffield 8. We are a forward thinking, friendly, training practice, with a growing list size that is currently over 12,600 patients. Our clinical team compromises of 13 GP's and a Physicians Associates along with an extensive Nursing and HCA team. Active Primary Care Network members of the Peak Edge PCN which incorporates Meadowgreen, Sloan Medical Centre & Steel City Practices which covers over 50,000 patients with a PCN team of Clinical Pharmacists and Technicians, Social Prescribers, Care Coordinators and Mental Health practitioners. QoF/IIF High achievers Good CQC rating Main duties of the job Provide administrative assistance to healthcare team members, ensuring that practice records are accurately maintained and kept up to date. Perform general administrative tasks such as opening, distributing, scanning, and matching both electronic and paper mail to patient records. File both electronic and paper records in an organized and accessible manner. Clinical coding of correspondence is a significant part of the role, ensuring accurate coding of clinical information from various documents and correspondence. Generate and monitor referrals via the ERS (Electronic Referral Service) system, ensuring timely and accurate processing. Liaise with hospitals to follow up on queries and any other necessary communications. Process patient registrations for new patients and ensure deductions for those leaving the practice are completed. Produce and send letters and electronic correspondence to patients as needed. Prepare and generate reports, including Subject Access Requests (SAR), in compliance with GDPR regulations. Review patient correspondence, identify relevant clinical information, and ensure appropriate coding of clinical data in patient records as per practice protocols. Address queries related to coding and assist with coding-related tasks. Utilise IT systems to maintain, update, and monitor patient records effectively. Manage the incoming and outgoing private work flow, including the preparation and issuing of invoices. About us We are a six GP Partner Practice with a practice population over 12,600 patients which is quickly increasing. We are a high achieving QOF Practice with an emphasis on providing individual personalised tailored care to our patients many of whom we have looked after since childhood. We strive to offer the best care available to our patient population meeting our vision of: "Always striving to provide the highest quality of health care and support to our local community" "Each and every patient matters" Date posted 03 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A3240-25-0001 Job locations The Roddick Building 900 Chesterfield Road Sheffield South Yorkshire S8 0SH Job description Job responsibilities Provide administrative assistance to healthcare team members, ensuring that practice records are accurately maintained and kept up to date. Perform general administrative tasks such as opening, distributing, scanning, and matching both electronic and paper mail to patient records. File both electronic and paper records in an organized and accessible manner. Clinical coding of correspondence is a significant part of the role, ensuring accurate coding of clinical information from various documents and correspondence. Generate and monitor referrals via the ERS (Electronic Referral Service) system, ensuring timely and accurate processing. Liaise with hospitals to follow up on queries and any other necessary communications. Process patient registrations for new patients and ensure deductions for those leaving the practice are completed. Produce and send letters and electronic correspondence to patients as needed. Prepare and generate reports, including Subject Access Requests (SAR), in compliance with GDPR regulations. Review patient correspondence, identify relevant clinical information, and ensure appropriate coding of clinical data in patient records as per practice protocols. Address queries related to coding and assist with coding-related tasks. Utilise IT systems to maintain, update, and monitor patient records effectively. Manage the incoming and outgoing private work flow, including the preparation and issuing of invoices. Job description Job responsibilities Provide administrative assistance to healthcare team members, ensuring that practice records are accurately maintained and kept up to date. Perform general administrative tasks such as opening, distributing, scanning, and matching both electronic and paper mail to patient records. File both electronic and paper records in an organized and accessible manner. Clinical coding of correspondence is a significant part of the role, ensuring accurate coding of clinical information from various documents and correspondence. Generate and monitor referrals via the ERS (Electronic Referral Service) system, ensuring timely and accurate processing. Liaise with hospitals to follow up on queries and any other necessary communications. Process patient registrations for new patients and ensure deductions for those leaving the practice are completed. Produce and send letters and electronic correspondence to patients as needed. Prepare and generate reports, including Subject Access Requests (SAR), in compliance with GDPR regulations. Review patient correspondence, identify relevant clinical information, and ensure appropriate coding of clinical data in patient records as per practice protocols. Address queries related to coding and assist with coding-related tasks. Utilise IT systems to maintain, update, and monitor patient records effectively. Manage the incoming and outgoing private work flow, including the preparation and issuing of invoices. Person Specification Experience Essential - High level of IT literacy with a strong proficiency in using office software such as Microsoft Word, Excel, and PowerPoint. - Ability to quickly learn and use new software and systems. - Excellent written and verbal communication skills, with the ability to effectively interact with the wider MDT. - Attention to Detail. Ability to work with high accuracy, particularly in tasks such as data entry, audio typing, and coding. - Highly organised with the ability to manage multiple tasks and deadlines effectively. - A flexible approach to work, with the ability to adapt to changing priorities and work in a dynamic environment. - Able to work as part of a team. Desirable - Experience with audio typing, with a strong typing speed and accuracy. - Experience in clinical coding or an understanding of clinical coding processes. - Familiarity with or experience using SystmOne or similar clinical systems. Qualifications Essential Minimum of a Grade C in both English and Mathematics GCSE (or equivalent). Desirable NVQ in Business and Administration or a similar relevant qualification. Person Specification Experience Essential - High level of IT literacy with a strong proficiency in using office software such as Microsoft Word, Excel, and PowerPoint. - Ability to quickly learn and use new software and systems. - Excellent written and verbal communication skills, with the ability to effectively interact with the wider MDT. - Attention to Detail. Ability to work with high accuracy, particularly in tasks such as data entry, audio typing, and coding. - Highly organised with the ability to manage multiple tasks and deadlines effectively. - A flexible approach to work, with the ability to adapt to changing priorities and work in a dynamic environment. - Able to work as part of a team. Desirable - Experience with audio typing, with a strong typing speed and accuracy. - Experience in clinical coding or an understanding of clinical coding processes. - Familiarity with or experience using SystmOne or similar clinical systems. Qualifications Essential Minimum of a Grade C in both English and Mathematics GCSE (or equivalent). Desirable NVQ in Business and Administration or a similar relevant qualification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Woodseats Medical Centre Address The Roddick Building 900 Chesterfield Road Sheffield South Yorkshire S8 0SH Employer's website https://www.woodseatsmedicalcentre.nhs.uk/index.aspx (Opens in a new tab)