Fundraising Assistant - Charity
Location: Stonehouse
Hours: 35 hours per week
Contract: 9 month fixed term
The Company
We are a charity dedicated to creating new spaces for cancer services to be delivered faster, to more patients, in more convenient locations. Mobile Cancer Care Units (MCCUs) bring vital cancer treatment closer to patients, reducing their long distances of travel and waiting times, and enabling patients to avoid the stresses and strains of busy hospitals. Operated by highly trained NHS staff, these well-equipped Units allow cancer patients to receive treatment in a relaxed environment closer to home.
The Role
The Fundraising Assistant will provide administrative support across the Fundraising team. Main responsibilities will include processing donations, thanking supporters, maintaining the database, assisting with events, and delivering the highest levels of customer care. This role will be hands-on within a busy team and offers the post holder the potential to learn and develop a variety of skills, including knowledge of fundraising and marketing activities.
About You
You are organised, friendly, and possess great people skills, along with enthusiasm, initiative, and determination. You will have excellent attention to detail and a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processes to deliver a more efficient service.
Key Responsibilities
1. Be the first point of contact for all fundraising enquiries that come in by telephone, email, and post, and signpost these to relevant members of the Fundraising team.
2. Record and send fundraising information and materials to community and challenge event participants.
3. Ensure thank you letters, certificates, and emails are written in an appropriate and timely manner.
4. Proactively use the fundraising database to develop and manage supporters, ensuring all activity and correspondence is recorded accurately, as well as supporting our team’s financial processes.
5. Develop an in-depth knowledge and understanding of our fundraising activity and maintain the processes behind registration and online giving platforms.
6. Build, manage, and maintain rewarding relationships with existing and new supporters, as well as teams across the organisation.
This is a fantastic opportunity to join a growing charity that makes a real difference in people's lives.
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