Job Title: Out-of-Hours IT Support Engineer
Company: Assembly Managed Services
Location: Remote
Contract Type: Zero-hours contract
Company Description:
Assembly Managed Services specialises in IT Support, Telephony, Mobiles, and Data Connectivity. With a focus on delivering high-quality services without compromise, Assembly is committed to providing top-notch IT solutions.
Role Overview:
We are seeking a dedicated and skilled IT Support Engineer to join our team on a zero-hours contract basis. As an out-of-hours support specialist, you’ll be working remotely and will play a crucial role for our customers. You will have the responsibility for troubleshooting IT issues, providing technical support, ensuring network security, and managing networking activities.
Responsibilities:
1. Availability: Be on standby during specified out-of-hours periods (evenings, weekends, and holidays) to respond promptly to incidents and service requests.
2. Remote Support: Provide remote technical assistance to end-users, diagnosing and resolving issues related to hardware, software, and network connectivity.
3. Incident Management: Log incidents, prioritise tasks, and escalate critical issues as necessary.
4. Documentation: Maintain accurate records of incidents, resolutions, and procedures.
5. Communication: Keep stakeholders informed about ongoing incidents and expected resolution times.
6. Security: Ensure compliance with security protocols and best practices.
Qualifications and Skills:
1. Proven experience in IT support, preferably in an out-of-hours capacity.
2. Strong troubleshooting skills across Windows and macOS environments.
3. Familiarity with remote desktop tools and ticketing systems.
4. Excellent communication skills, both written and verbal.
5. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.
Compensation:
1. Flat Fee for Availability: We offer a competitive flat fee for being on standby during out-of-hours periods.
2. Hourly Rate: In addition to the flat fee, you’ll receive an hourly rate for any actual work performed during these hours.
How to Apply:
Interested candidates should submit their CV and a brief cover letter outlining their relevant experience to hr@assemblymanaged.com
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