Join the management team at one of Clifton's cosiest boutique hotels Quarter is looking for a friendly, sales driven and customer-focused Assistant Manager to join the team at The Washington Guesthouse. This is a great opportunity for someone who has had some experience working in hotels - perhaps as a head receptionist or Reception/front desk supervisor. You will be responsible the management of the reception and night porter teams - ensuring that they are happy, performing well and getting the training and development they need. Key information for the Assistant Manager position: Hours: Full time (40 hours per week) working shifts to a rota that will include evening and weekend work. Salary: A package of up to £29,500 per annum including on target bonus earnings (comprising basic salary of £26,000 per annum, guaranteed loyalty bonus of £500 per annum and £3,000 per annum on-target performance based bonus). A typical week will see you doing a mixture of early (7am – 3pm) shifts or late shifts (2pm – 10pm) or day shifts (9 - 5pm). Rotas are done, by you, for 3 week blocks to give as much notice to you as possible of your shifts. Why work for us as Assistant Manager? This role would suit anyone looking to take their first steps in managing a team. Whilst the scope of the role is mainly managing reception, you will be a key member of the hotel management team and will have a voice at a higher level. This is a role where you will find yourself learning every day and honing your people and business management skills. Company perks: The Washington is part of Quarter, as such you can enjoy 20%-50% company discounts in our Clifton-based restaurants as well as friends and family discounts in our hotels Free meals on shift Cycle to work scheme Local discounts (hairdressers, spas, gyms, activities and more) About our ideal Assistant Manager: You are friendly, confident and passionate about providing fantastic customer service to our guests. You will, ideally, have experience working in a hotel reception before and are familiar with using a hotel PMS (we use Opera Cloud, but experience with other systems is absolutely fine as training will be offered). Most importantly, however, you will be a natural leader - able to get your team on side and performing well at all times You'll have a business mind and will use it to ensure your team are focussed on the right objectives to ensure success. Above all, you'll be an adaptable, team player - hotel management is different every day - you will thrive in this kind of environment If you are in any doubt about whether you have the right experience but are interested in the role, we would recommend applying. We are confident we can train the right person how to use our systems What you’ll be doing as Assistant Manager: Reporting to the Hotel Manager, you will be involved in: Delivering excellent customer service for our guests – no day is the same Ensuring systems on reception are running well and being followed by the team Handling guest enquiries and helping our guests have the best stay possible Holding 1-2-1 meetings with your reception and night porter team to ensure their continued development Duty management for our 4 hotels on a weekend rotation of approximately 1 in 12 weekends Admin duties for example, making rotas, filling in results on the company server etc This role offers excellent progression into other management roles within the wider Quarter company The next steps: Applicants will be contacted by email in the first instance to arrange a a time for an informal phone interview. If you are successful at this stage, you will have a more formal, Zoom-based first-round interview with the Group Hotel Operations Manager. Applicants who are successful at this stage will then have a final, in person, interview with the General Manager and Hotel Manager. The closing date for applications is Friday 27th September 2024. We reserve the right to close this role before the given deadline in the event a suitable candidate is found. LP