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Kingston upon Hull, Yorkshire and the Humber, United Kingdom
Open House London Ltd
Posted 1 day ago
Full Job Description
Multi-Site Hospitality Group | Overseeing 4 Sites
We’re looking for a highly organised, guest-focused Group Reservations Manager to lead our reservations team and enhance the guest journey across our four restaurants. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong guest relationships, and is passionate about delivering seamless booking experiences.
What You’ll Do:
* Lead & Train a small central reservations team while upskilling front-of-house teams at each site.
* Manage All Bookings across our multi-site operation, ensuring smooth communication and seamless guest experiences.
* Expertly Use Systems including SevenRooms, OpenTable, and a centralised phone system to optimise reservations and maximise capacity.
* Analyse & Report key data, trends, and KPIs to improve booking efficiency, guest experience, and revenue.
* Enhance the Guest Journey, ensuring every booking is well-planned, from initial inquiry to post-visit follow-ups.
* Collaborate with Sales & Marketing to stay up to date on promotions, special events, and VIP bookings.
* Coordinate with On-Site Teams to ensure restaurants are fully briefed and prepared for service.
* Maximise Covers & Revenue by strategically managing availability and restaurant seating.
What We’re Looking For:
* Experience in restaurant reservations management, ideally in a multi-site setting.
* Strong leadership skills, with a passion for coaching and training teams.
* Proficiency in SevenRooms, OpenTable, and centralised phone systems.
* A data-driven mindset with experience in reporting, analytics, and optimising reservations.
* Exceptional communication and organisational skills.
* A guest-first approach with a passion for hospitality and creating memorable experiences.
We believe in supporting and rewarding our team members. Here’s what you’ll enjoy:
* Group dining discounts across our venues.
* Team incentives and trips to celebrate successes.
* Staff meals & refreshments to keep you energised.
* Staff referral programme—bring your friends onboard!
* Early access to earned wages via Wagestream.
If you’re a strategic and personable reservations expert ready to make a real impact, we’d love to hear from you!
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