Job Title: IT Engineer - Telecoms Provisioning Specialist Location: Coleshill, Birmingham Salary: Competitive Benefits About the Role: Are you an experienced IT professional with a knack for provisioning and technical problem-solving? We're looking for an IT Engineer to join a dynamic telecoms company based in Coleshill, Birmingham. This role offers the perfect blend of hands-on IT engineering and telecoms provisioning, making it ideal for a tech-savvy individual who thrives in a fast-paced environment. Key Responsibilities Provisioning : Configure and deploy telecoms systems, including VoIP, phone lines, and broadband services, ensuring seamless delivery to clients. IT Support : Provide hands-on technical support to both internal teams and external clients, troubleshooting hardware, software, and network issues. System Management : Maintain and update IT infrastructure, ensuring optimal performance and reliability. Client Interaction : Collaborate closely with clients to understand their technical requirements and deliver tailored solutions. Documentation : Maintain accurate records of provisioning activities, system configurations, and support cases. What We're Looking For Proven experience in an IT engineering role, ideally within telecoms or MSP environments. Hands-on expertise in telecoms provisioning, VoIP systems, and IT networks. Strong technical problem-solving skills and a proactive approach to challenges. Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. A team player with a customer-first mindset. Relevant certifications (e.g., CompTIA, CCNA, or equivalent) are a plus. Why Join Us? Be part of a growing company that values innovation and collaboration. Enjoy opportunities for professional development and career progression. Work in a friendly, supportive team environment where your contributions are recognized. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.