From check-in to departure, you'll deliver exceptional customer service for our guests. You inject the 'wow' factor into our welcome. For those moments when we haven't got it just right, you'll listen and most importantly act. Passionate about creating outstanding experiences, you'll walk in our customers shoes - putting them at the heart of everything you do. What we need from you
* Warm Welcome: A friendly, approachable manner to ensure every guest feels valued from the moment they arrive.
* Professionalism: Maintain a polished appearance and uphold high standards of service at all times.
* Great Communicator: Confidently handle phone calls, emails, and face-to-face inquiries with clarity and enthusiasm.
* Problem Solver: Use your initiative to resolve guest queries and challenges efficiently and with a smile.
* Organised: Manage bookings, check-ins, check-outs, and administrative tasks with accuracy and attention to detail.
* Tech-Savvy: Comfortable using reservation systems, email, and other software essential for the role.
* Team Player: Work collaboratively with colleagues across departments to create seamless guest experiences.
* Flexible: Adapt to the dynamic nature of the role, ready to step in where needed.
Crieff Hydro
* Kingshouse Hotel, Highland Ballachulish, Highland
* Permanent
* Full-time
* 10 days ago
One of the family... The clue is in the name. We're a family business through and through - family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small and all offer good food & drink, great beds and a ton of outdoor and indoor things to do and a fun place to work. The Kingshouse Hotel The Kingshouse Hotel is part landmark hotel, part adventurer's bunkhouse - slap-bang in Glencoe and on Scotland's world-famous West Highland Way. We have 57 bedrooms offering a great night's sleep plus the bunkhouse offering shared rooms, a restaurant and two bars. Everyone is welcome and everyone will feel at home.
What you'll get from us
* The opportunity to work in a friendly, forward thinking company with development as a priority - could you be our next Reception Supervisor?
* Internal career opportunities among a wide range of roles, departments and branches.
* Opportunities to apply for our Be A Leader development program.
* Unique benefits including pension contributions, recommend a friend initiative and our cycle to work scheme, allowing you to buy a bike tax-free.
* Discounts on leisure memberships, hotel activities, retail, and food and beverages.
* Team Rate rooms at all of our hotels - where will you choose to explore on your days off?
* Live in accommodation is available and is inclusive of bills.
Getting here We're only a 40-minute drive from Fort William and 1 hour from Oban For those wanting to use public transport, you can catch a bus just five minutes from the Hotel. Buses also go from here to Glasgow/Edinburgh or North through the Highlands to Inverness - a couple of hours either way. There's up to eight a day in summer and a few less in winter so good for getting away on your days off.