IT Support Engineer | £25,000 to £32,000 | Bury St Edmunds, Hybrid-Working | Driving License is Essential Our client is a dynamic and rapidly growing Managed Service Provider (MSP) that specialises in delivering high-quality IT support and solutions to a diverse range of clients. With a reputation for excellent customer service and a commitment to staying at the forefront of technology, they are seeking a talented IT Support Engineer to join their team. Key Responsibilities: Provide remote and on-site IT support to clients, troubleshooting hardware, software, and network issues. Install, configure, and maintain operating systems, applications, and network equipment. Monitor and maintain systems to ensure high availability and performance. Assist with setting up new client infrastructure, including servers, networks, and security systems. Respond to technical issues within SLAs and escalate complex problems as necessary. Keep detailed documentation of support requests and resolutions. Ensure client satisfaction by providing proactive support and clear communication.Key Requirements: Proven experience as an IT Support Engineer or similar role, preferably within an MSP environment. Strong knowledge of Windows and/or Linux operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Familiarity with cloud services such as Microsoft 365 and Azure. Excellent troubleshooting skills and attention to detail. Ability to manage multiple support requests and prioritise tasks effectively. Strong communication and customer service skills. If you have the above and want to work for a leading MSP, apply here now