Head of Engineering
Job Title: Head of Engineering
Salary: To £95,000 plus excellent package
Location: Walsall, West Midlands UK
Hours: 37.5 hours per week
Join Our client as Head of Engineering to lead and inspire a global team of over 60 exceptional engineers across the UK and India. Shape the technical vision and drive innovation with AI-powered solutions while designing scalable and secure Salesforce-based architectures. Champion modern Agile and DevSecOps practices, oversee product delivery and collaborate with cross-functional teams to deliver cutting-edge technology aligned with business goals.
If you're passionate about emerging technologies and fostering a culture of excellence, this role is your opportunity to shine.
Who they are:
They are a leading provider of outsourced customer service solutions and software. They pride themselves on delivering outstanding results for their clients and cultivating a culture of innovation and growth. Join their team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role:
Key Responsibilities:
* Technical Leadership & Strategy: Define and implement the technical vision, ensuring alignment with business objectives and industry trends.
* Architecture & Scalability: Design and oversee scalable, secure, and high-performing architecture for our Salesforce-based solutions.
* Engineering Leadership: Build and lead a high-performing engineering team 60+ across UK and India, fostering a culture of excellence, continuous improvement, and innovation.
* Manage the delivery of the product & technical roadmap consistent with SDLC and Agile processes across the team.
* Agile & DevSecOps: Champion modern engineering practices, including agile methodologies, CI/CD, automated testing, and DevSecOps.
* Financial management and cost control: Ensure clear accountabilities for budgets for tools and people across the engineering estate.
* AI & Emerging Tech: Drive research and adoption of AI-powered solutions, automation, and other emerging technologies within their product roadmap.
* Collaboration & Communication: Work closely with product management, customer service, and leadership teams to translate business needs into scalable technical solutions.
* Governance & Compliance: Ensure adherence to security, regulatory, and quality standards relevant to their industry.
* Where appropriate identify and recommend external partners for the delivery of best-in-class technologies suitable for client applications.
What You ll Need:
Experience:
* Experience managing international Software Development and Testing teams to deliver software that meets the needs of users, ideally within a Salesforce business.
* Expertise in Salesforce development, architecture, and ecosystem.
* Strong knowledge of scalable SaaS architectures, API design, and cloud-native technologies.
* Proven track record of leading and scaling engineering teams in an agile environment.
* Proven experience in developing standards and process improvement.
* A record of Implementing mechanisms to monitor, manage and provide progress on all software development activities.
* Excellent communication and stakeholder management skills.
Skills:
* Salesforce development and ecosystem.
* Prince2, PMBoK or AgilePM qualifications.
* ScrumMaster or Product Owner experience.
* Agile DSDM or Scrum exposure.
Characteristics:
* Strategic Thinker: Able to anticipate industry trends and align technology with long-term business goals.
* Innovative & Curious: exploring new technologies and methodologies to drive product excellence.
* Resilient & Adaptable: Thrives in a fast-paced, evolving environment and embraces challenges as opportunities.
* Collaborative & Influential: Builds strong inclusive relationships across teams and effectively influences stakeholders at all levels.
* Detail-Oriented & Execution-Focused: Balances strategic vision with the ability to execute and deliver high-quality solutions.
Qualifications:
* Degree level qualified or relevant equivalent qualification or experience.
What You ll Get in Return:
* £95,000 plus excellent package.
* Pension scheme with employer contributions.
* Hybrid working.
* 25 days holiday + bank holidays.
* 24/7 GP service.
* Access to my premier benefits store discounts.
* Employee Well-being programme.
* Onsite Gym.
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