The Company: Reedbut Group Limited
Here at Reedbut we do packaging differently. Being one of the UK’s leading independent sheet plants, our operations span across our 3 locations; our head office in Milton Keynes, and sites in Andover and Strood. We operate within a rapidly growing corrugated packaging market, the materials we work with have strong green credentials, and we pride ourselves on our sustainable and innovative products. We currently employ over 90 employees (and growing), with a fast-paced culture with ever growing development opportunities as we continue to grow within the market.
Position: Customer Service Account Manager
Working in a small team in a growing business to ensure we adhere to our ethos of providing excellent customer service. Our Customer Service team is the nucleus of our business, and the chosen candidate will be responsible for interacting with a group of nominated customers on a day-to-day basis.
Key Responsibilities
1. Taking full customer service responsibility for an allocated group of customer accounts.
2. Processing sales orders and ensuring a delivery date is agreed which meets the customer’s expectations but also considers our manufacturing capacity.
3. Monitoring stock levels on a regular basis to ensure stock is always available, but at the same time preventing over stocking, aged or redundant stock. Where necessary liaise with the customer regarding changing demand patterns and instigate a review of stock holding agreements if necessary.
4. Monitoring customers monthly spend against the sales budget highlighting any area of concerns or potential new sales opportunities.
5. Processing purchase orders to our raw material suppliers, ensuring all orders placed adhere to supplier lead times.
6. Responsible for dealing with any customer concerns that relate to the Customer Service Team e.g. price queries, delivery queries etc.
7. Responsible for co-ordinating a formal response to any customer complaints.
8. Scanning of sales orders / delivery notes onto the system, this is a daily task.
Key Skills
1. Education to degree level – 2:1 preferable or alternatively experience of a similar role.
2. A strong belief in outstanding customer service and a desire to always ensure the customer receives excellent service.
3. Must be organised with strong administration skills and always prepared to follow the task through.
4. An ability to be able to prioritise.
5. Excellent communications skills in all environments i.e., face to face, on the telephone and via video call utilising applications such as Microsoft Teams and Zoom.
6. Strong people skills and able to adapt to dealing with different types of personalities.
7. A working knowledge of Microsoft Office and must be computer literate.
Hours and Location of Work
37.5 hours per week, 9am to 5pm with 30 minutes for lunch, based full time at the Milton Keynes site.
Holidays
The basic annual leave entitlement is 20 working days. Additional holidays are based on length of service up to a maximum of 25 days.
Employee Benefits
Membership of the Group Life Insurance Scheme, Company Profit Share Scheme and the Personal Pension Plan on completion of the probationary period.
Salary
Starting salary of up to £31,000
Job Types: Full-time, Permanent
Pay: Up to £31,000.00 per year
Additional pay:
* Bonus scheme
* Yearly bonus
Benefits:
* Casual dress
* Company pension
* Free parking
* Life insurance
* On-site parking
* Profit sharing
Schedule:
* Monday to Friday
Education:
* A-Level or equivalent (preferred)
Experience:
* Customer Service Account Manager: 5 years (preferred)
Work Location: In person
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