Job Description
Customer Experience Coordinator\nAn exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer Experience coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.\n\nCustomer Experience Coordinator Role and Responsibilities\n\nProcess new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer\n\nReview pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval\n\nLiaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents\n\nIssue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines\n\nCustomer Experience Coordinator Skills and Experience Required\n\nAlthough not essential, previous experience in aviation would be advantageous \n\nExceptional communication skills, written and verbal\n\nExcellent admin and organisational skills and attention to detail\n\nProven customer service skills, which demonstrate an enthusiasm for delivering high service levels \n\nAbility to multi-task and work under pressure to achieve tight deadlines\n\nCustomer Experience Coordinator Key Benefits\n\nCirca £25,000 per annum\n\nEmployer pension contribution \n\nPrivate Medical Insurance \n\nMonday to Friday 11:00 – 19:00 or 14:00 – 22:00