Dometic Marine’s facility in Blandford Forum, Dorset, UK provides air-conditioning, refrigeration, sanitation systems & steering solutions for motorboat and yacht builders.
As Warranty Coordinator in the Blandford team, you will be involved in dealing with warranty and service issues in EMEA, by being in between the OEMs and service agents.
Main Responsibilities
1. Dealing with enquiries both warranty and non-warranty from OEM dealers and factories and other dealers
2. Determine if warranty; if warranty authorise to go ahead
3. Refer to service agents if not warranty
4. Arrange for parts to be sent from UK or US
5. Arrange charges backs when required
6. Liaise with engineers
7. Report quality issues to the factory monthly
8. Marine Customer Services tasks
9. Process invoices and raise credit notes
10. Process marine returns
11. Proof reading when required
12. Keep marine warranty systems up to date
13. Save and distribute engineer reports
14. Undertake any other reasonable request or duties commensurate with your post.
15. Be responsible for your own health and safety and aware of other's health and safety in the workplace
Qualifications and Experience
1. Proven proactive approach working in a sales or customer service environment and exceeding customer expectation
2. Knowledge of ERP/MRP software
3. Experience in achieving targets
4. Experience in administering key account
5. Background working as part of a team
6. Engineering or technical knowledge an advantage
Behavioral Requirements
1. High level of numeracy
2. Very good standard of written and spoken English
3. Excellent IT skills in standard office software packages including Excel
4. Polite and confident telephone manner
5. Attention to detail and very good organisational skills
6. Problem solving / showing initiative
7. Good time management
8. Flexible / adaptable
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.
Job Info
Job Title: Warranty Coordinator
Company: CV-Library
Location: Bournemouth, Dorset
Contract: Permanent
Hours: Full Time
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