My client is a leading Mortgage Specialist seeking a Post-Offer Case Manager to join their growing team.
This position would suit a candidate with strong office administration experience, keen to work in the mortgage sector and have the opportunity to develop within this role.
The Post Offer Case Manager and team plays an important role in account managing by processing a pipeline of mortgage applications from offer to completion.
Working closely with internal teams such as sales, underwriting, and risk and external partners like solicitors and brokers, the successful candidate will play a vital role in maintaining compliance and exceeding client expectations.
This position requires accuracy, attention to detail, strong written and verbal communication skills, the ability to multitask and enjoy a being working in a fast-paced environment. Due to time critical projects at times you will need to adapt priorities, working as part of a team and on your own to achieve great results.
Role Responsibilities
1. Build and maintain effective relationships with all new and existing clients.
2. Act as the first point of contact with any queries on all mortgage applications from post offer stage to completion.
3. Ensure timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence from Mortgage brokers.
4. Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and seeking to resolve any queries that arise.
5. Liaise with the Line Manager, escalating any specific problems for discussion and resolution.
6. Liaise with the underwriting team, ensuring that application requirements and conditions are complied with and updated.
Benefits:
* Private Health Care with no excess
* 4% Pension contributions
* 25 days holiday plus bank holidays
* Death in service benefit
* Social events and dress down Fridays
* Supported training and free parking
* Christmas and Summer team-building events
* Yearly salary review
Job Info
Job Title: Post-Offer Case Manager
Company: CV-Library
Location: Maidstone, Kent
Salary: £26000 Per annum + parking and excellent benefits
Posted: [Date]
Closes: Jan 13th 2025
Sector: Administration
Contract: Permanent
Hours: Full Time
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