DATABASE MANAGEMENT, REPORTING & OUTPUTS: Oversee and manage the operation and development of the membership database, including liaison with IT. Working with colleagues across the business, set up, manage and monitor membership subscriptions, chasing outstanding subscription payments as required Manage data entry and maintain accurate and up to date database records Produce statistical information (extracts) for colleagues and outside agencies Produce a monthly membership update report Run database queries to select appropriate members’ details for mail shots, surveys, data sales, marketing selections, and to fulfil BA Group requests DATA PROTECTION AND CYBERSECURITY: Working with others, ensure the BA Group’s cybersecurity is appropriate, up to date and applied appropriately. Provide expert advice on GDPR as the BA’s GDPR Champion. Manage data protection for all membership and associated records, including handling any data protection incidents. Provide advice to colleagues across the business on GDPR and cybersecurity issues and draft any relevant data sharing agreements for suppliers. Participate in meetings, liaise with colleagues and outside companies to ensure information is up to date and all appropriate staff are briefed. MEMBERSHIP & SERVICES: Manage the application and joining process, membership records and service delivery Provide front line advice to potential and existing members Manage effective member recruitment and retention and all membership communications Manage customer relationships with members and suppliers. Develop and manage prospects database (including enquiries, leads and lapsed members). Ensure high quality administration and records management for potential and existing members. Ensure delivery of services to members and troubleshoot any services issues with the third party suppliers Monitor, develop and introduce membership services which will be of benefit to BA members Liaise regularly with internal and external stakeholders Contribute regular articles to the BA’s quarterly magazine for members, Bookselling Essentials. Provide support to the Head of Membership Development on aspects of BA Learning Collate and produce the annual UK and Irish Benefits Booklets. Co-manage the Booksellers Network Facebook Group Ensure the membership services sections of the BA website stay up to date. Support the Events Manager in welcoming members at BA events. Co-manage the Membership & Events Executive intern, along with the Events Manager. Please apply with a covering letter and CV, setting out briefly why you would like this role, what makes you suitable and your availability. To apply, please email via the button below. Closing date for applications is 07/03/2025.