SAP Service & Relationship Management Lead - Birmingham or Budapest
Birmingham or Budapest, BIR, GB
Country: United Kingdom
City: Birmingham or Budapest
Req ID: 505853
About CRH
We are CRH, committed to contributing to a more resilient and sustainable built environment. We deliver unique, superior building materials and products for road and critical utility infrastructure, commercial building projects, and outdoor living solutions.
CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing approximately 78,500 people at about 3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe.
Our project portfolio includes sustainable and cutting-edge building projects worldwide, including the Silverstone Grand Prix Circuit, the Paris Metro Rail project, the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.
Position Overview
Responsible for ensuring that CRH Europe’s centrally managed SAP strategic templates effectively meet the requirements of the businesses utilizing them. Responsible for stakeholder management, governance, communication, service management, demand management, capacity planning, budgeting, end-user awareness, and knowledge management.
Key Tasks and Responsibilities
In this role, you will be:
* Leading engagement with businesses using the SAP strategic templates, including leadership, business process owners/experts, IT managers, and key users.
* Ensuring that business requirements are understood, prioritized, and addressed satisfactorily and in a timely manner.
* Overseeing governance operating models/processes for the strategic SAP templates, including Steering Committees and business process ownership.
* Accountable for service and demand management processes, promoting timely and efficient resolution of service requests and prioritization of demands.
* Owning the capacity planning process to evaluate current and future resourcing against workload demands.
* Managing departmental finances for the Strategic Enterprise Solutions team, including budget creation, forecasting, approvals, and business recharging.
* Driving user adoption through end-user training and knowledge management services to ensure users have the necessary resources and support.
Key Characteristics
* Customer-focused and action-oriented (‘can do’ attitude).
* Analytical and solution-oriented.
* Excellent organizational and planning skills.
* Collaborative relationship builder with networking skills.
* Effective communicator and influencer.
* Service management experience.
* Experience running/participating in SteerCos and other governance bodies.
* Knowledge of demand and capacity planning/management.
* Business process awareness and knowledge.
* SAP functional knowledge.
Experience / Education
You are/have:
* A Degree/Masters in Computer Science, Information Systems, or a related field.
* Multiple years of experience working with SAP.
* Experience working in a manufacturing/industrial environment.
* Experience working internationally with different countries and cultures.
What CRH Offers You
* A culture that values growth, development, and internal promotion.
* Highly competitive salary package.
* Comprehensive secondary benefits.
* Significant contribution to your pension plan.
* Health and wellness programs, including an on-site gym and fitness classes.
* Excellent opportunities for development and progression within a global organization.
Connect your future to CRH
We are curious to learn more about you. At CRH, we believe our mutual differences contribute to a healthy, productive, and enjoyable workspace. Please introduce yourself and send us your application.
If this role is not for you, but you know someone who would love to join the team, please let us know!
CRH finds it important that vacancies are shared with individuals who may find them interesting and/or could be suitable for the role.
Please contact our recruitment team at careers@crh.com.
CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.
Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.
We do not accept candidate introductions for this position from recruitment agencies unless instructed by our recruitment team.
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