Joining our Contact, Assessment and Resolution Team (CART) as a Case Worker, using your compassionate communication skills and surrounded by a supportive team of skilled practitioners, you’ll provide people with support and guidance to maximise their independence and wellbeing.
Our team is the first point of contact for people looking for advice and support from Adults’ Health and Care, handling nearly 100,000 enquiries a year by telephone, online forms and web chat. In line with our Care Act (2014) duties, and using a strengths-based approach, we identify support networks, signpost people to alternative community resources, and consider needs that could be best met by Adults Services, including through the means of occupational therapy equipment and services.
What you’ll be doing:
Responding to incoming enquiries by telephone, online referrals and web chat, and understanding when to escalate cases to the management team.
Completing wellbeing checks using a strengths-based approach and assessing needs that could be met through the provision of occupational therapy equipment services.
Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
Achieving performance targets on the number of calls, online referrals and web chat enquiries you complete, as well as the quality of your responses.
What we’re looking for:
Confident telephone communication skills, and the ability to ‘type and talk’.
Flexibility and adaptability.
Strong organisational skills and ability to embrace digital technology to support your work.
An awareness of the Care Act (2014) would be a plus.
Commitment to demonstrating the organisation's values and behaviours
Why join us?
Make a Difference: Watch the short video on our website to find out more about the important work we do in CART.
Career Growth: Our experienced Case Workers can be considered for our occupational therapy or social work apprenticeship schemes, leading to a career as a Qualified Occupational Therapist or Social Worker.
Professional Development: Comprehensive initial 8-week office-based induction, followed by continuous learning, mentoring and supportive supervision.
Work-Life Balance: Enjoy a fulfilling career with a good balance between work and home life.
Competitive Benefits Package: Please see our website to find more information
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .