Due to continued growth and expansion we are currently looking to recruit a Customer Service Admin to join our client based in Mansfield on a permanent basis.
Hours: 8:30am - 5:00pm, Monday to Friday
Benefits:
* 22 days holiday, increasing by 1 day each year (up to a maximum of 25 days)
* Life insurance
* Pension scheme
Essential Duties and Responsibilities:
* Dealing with customer enquiries/processing of sales orders via phone and e-mail. Inclusive of receipt of order, carry out relevant credit checks with finance, data entry, dispatch, invoicing and liaising with all couriers.
* Raising Invoices, quotes, credit notes, complaint forms and collection notes. Updating computer pricelists.
* Adhering to and ensuring all month-end procedures and requirements are completed within the deadlines set.
* Ensuring a professional interface between customers and company personnel whilst developing customer relationships.
* Organising bookings for customer training at our Academy and subsequent administration of certificates etc.
* Utilise the company’s Operating System (COS) ways of working in all relevant tasks and projects.
Experience and Skills:
Requiring excellent communication skills, an ability to organise tasks, keep accurate records and work closely and proactively with all other departments and team members.
The ideal candidate must demonstrate a positive attitude
* Excellent communication skills
* English and Math’s qualifications- GCSE Level
* Previous experience in a customer facing environment
* Fully experienced in the use of MS office programs and data entry
* Own transport for potential travel to secondary sites of business would be preferable.
* Previous experience of using SAP and/or CRM systems would be desirable