BJ95 - Account Manager
Location: Covering North East of England
Salary: £35,208.96 Per Annum (Rising to £36,617 after successful probation.) + Option of Company Car/ Car allowance.
Working Hours: Monday - Friday
Overview:
First Military Recruitment are currently recruiting for an Account Manager to have a portfolio of customers in the North East of England.
Our client offers easy-to-use textile services that ensure safe and hygienic solutions for the best possible customer experience. This role is pivotal in ensuring minimal disruption to the laundry’s function and keeping operations running.
Your key responsibilities in this role will be working with a customer portfolio worth 1 million pound which will involve customer facing meetings and utilising teams conference calls. Supporting and conducting Audits, educating customers on using our client's services and discussing new opportunities.
Duties and Responsibilities:
Full involvement in onboarding process for Grow segment customers
Meeting customers face to face in accordance with agreed schedules
Establishing and developing customer relationships to develop trust and enable customer expectations to be exceeded.
Identifying customer needs in a consultative way, offering new service lines, resolving issues in collaboration with other departments, training customer contacts where necessary and upselling/cross selling new services such as collection changes, new product lines.
Ensuring all reporting and CRM updates are completed in a timely manner
Actively search for new and improved methods of work processes, both internal and on customer sites.
Manage and Grow Portfolio
Improve Profitability
Achieve and exceed retention target
Promote and train the company's software systems to their customer base.
Existing account renewal
Contract Updates
Assist in the measuring of new wearers, both in existing and new accounts
Toolbox onsite talks
Encourage open and honest feedback from the customer base
Support Multi Site Accounts inline and direction from KAM
Skills and Qualifications:
Extensive Previous experience in Account Management role
Proven sales experience
Problem solver
Excellent communication skills
Excellent IT skills, Excel, Powerpoint Office and all software systems used.
Time management
BJ95 - Account Manager
Location: Covering North East of England
Salary: £35,208.96 Per Annum (Rising to £36,617 after successful probation.) + Option of Company Car/ Car allowance.
Working Hours: Monday - Friday