Job Title: IT Incident & Problem Manager
Location: 4 Penner Rd, Havant, PO9 1QH, UK
Type: Contract – Inside IR35
Duration: 1 Year (Further Extendable)
Job Description:
Required skills:
* English language to CEFR C1 or above
* About 5 years’ technical experience.
* Experienced in chairing Major Incident / Root Cause Analysis calls, coordinating workstreams with global teams/vendors.
* Excellent knowledge/experience of IT Incident and Problem Management.
* Experienced in creating communications, tailored for a wide audience.
* Expert in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).
* Supplier management experience gained in an outsource or SIAM partnership.
* Stakeholder management experience (preferably in a multi-customer scenario).
* Experienced in the use of ServiceNow