Head of IT Operations/NOC - Edinburgh - New
Head of IT Operations/NOC - Edinburgh - New
+++ Please note, this role is based in Edinburgh +++
A leading organisation requires a Head of IT Operations/NOC to join and guide its growing operations function. Suitable candidates will have experience of the following:
* Leading a global/enterprise-level NOC/IT operations function.
* Developing and implementing strategies across infrastructure and applications.
* Leading and mentoring Analysts, Snr Analysts, Team Leaders, and Technical Trainers within a NOC/operations function.
* Driving adoption of automation/Site Reliability Engineering practices.
* Driving change to deliver a cutting-edge NOC/operations function.
* Overseeing incident response and problem management.
* Implementing innovative monitoring and automation solutions.
* Fostering a culture of continuous improvement and learning.
* Overseeing 24/7 monitoring of infrastructure/applications.
* Optimising performance and establishing key metrics (KPIs and SLOs).
* Communicating effectively with senior management and other departments.
* Identifying areas for improvement/automation.
Please send CV for full job description and an informal chat.
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