Regional Search Area Manager (Search Production) FTC - Remote
Department: Customer Operations
Employment Type: Fixed Term - Full Time
Location: Barnsley
Reporting To: Operations Director
Description
Reporting to the Operations Director, your role as the Regional Search Area Manager is to ensure that our team of search agents operate to maximum efficiency delivering accurate information and returning within our agreed SLA’s. This includes monitoring performance, team management, reporting and completing ad hoc tasks where necessary, to ensure our customer needs are met. You will have demonstrable experience in managing teams in a B2B environment.
Key Responsibilities
* Maintain a team of Search Agents that always operates to maximum efficiency.
* Monitor performance for Search Agents to ensure meeting required KPI and standards.
* Support and advise your team where complex queries or problems arise, ensuring that they are even better equipped to handle such situations in the future.
* Support mailbox management relating to Search Production where required.
* Maintain correct recording of relevant information for accurate search production.
* Provide reporting to Management as required.
* Monitor and manage your team’s workload, holidays, sickness and other absences, ensuring that there is always cover to deliver searches in a timely fashion.
* Work with HR to ensure that poor performance and employee issues are dealt with swiftly and appropriately.
* Be a strong leader and coach for your team, setting clear goals and objectives and ensuring that it has the support, skills, resources, training and behaviours that will enable each member to succeed.
* Could be required to visit relevant Councils, departments and Water Utility Companies to collect data for the timely and accurate completion of Regulated Searches, for both a personal workload and when providing cover and support for your team.
* Keep completely up to date with all relevant information (e.g. Local Plans).
* Maintain strong working relationships to ensure that data can be collected as efficiently as possible and work pro-actively with Councils and Water Utility Companies to improve processes.
Skills, Knowledge & Expertise
* In depth knowledge on producing Regulated Council Authority searches.
* Experience of dealing with and managing professional relationships with external clients or suppliers (in person, via telephone calls or email management).
* Must have a proven track record of effective team management in a regulated environment.
* Be able to complete a variety of tasks simultaneously to a high level of accuracy with excellent attention to detail.
* Be comfortable working within a process driven role with strict SLA’s and KPI’s.
* Extensive practical management experience or relevant degree.
* Be comfortable travelling when necessary.
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
* We ask how tomorrow can be better than today.
* We are passionate about solving our customer's challenges.
* Our ideas break boundaries.
* We value different perspectives and encourage dialogue.
* We take ownership and celebrate together.
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