The Belfry Hotel & Resort is
an award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year’s Betfred British Masters. Whether you're drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and
exciting chapter in the history of The Belfry. A major expansion and renovation
project has begun at our resort, due for completion in Autumn 2025. With a
substantial investment in excess of £80 million, we are enriching our resort
including the addition of a new event space, The Masters Suite, 149 extra
bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our
team just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
Salary
The on target earning potential for this role
is £11.47 - £12.03 hourly rate, compromising of a base hourly rate of £10.88 -
£11.44 plus a qualified estimate of £0.59 gratuities per hour
About the role
This role is for two days per
week, although additional hours are available in this department and others if
desired. As a Guest Services Assistant, your role will be to:
* Meet and greet guests upon their arrival
at the Hotel, assisting with luggage where necessary and ensuring first
impressions are both professional and friendly.
* Ensure all Porters carry out their duties
to departmental standards on a day to day basis
* Store all left luggage, e.g. for early
arrivals or late departures, in the porters lodge ensuring it is both
tagged and secure.
* Assist guests with luggage to and from
their bedrooms as required, explaining the bedroom facilities and Hotel
services as required.
* Ensure all guests queries and enquiries
are dealt with promptly and efficiently and in a courteous manner.
* Ensure you are fully conversant with all
facilities and services offered within the Hotel and the surrounding area.
About you
* You are passionate about delivering a
fantastic service to our guests
* You enjoy engaging in conversation,
talking about our products and the resort
* You are a natural when it comes to
selling
* You are outgoing and enthusiastic
* You have a can-do attitude and are
proactive
* Experience working in a hotel or resort
could be helpful, but isn’t required
Belfry Benefits
Learning & Development
We inspire and develop our team
through on-the-job coaching & mentoring, in-house training and provide
access to our online learning platform, The Belfry Campus. We offer
apprenticeships in a host of subjects delivering nationally recognised
qualifications to help advance careers, and our LEAD development programme
empowers and inspires our teams to grow from Team Member through to Executive
roles. We aim to promote internally where possible, nurture ambition and ensure
all our team looking to progress have development plans in place, to support
you to achieve your potential.
Wellness
We prioritise your wellbeing
with discounted gym memberships and wellness programmes for personal growth.
Partnering with The Burnt Chef Project, we offer mental health support and
access to funded counselling. Our healthcare schemes include life assurance,
24-hour GP services, and health cash-plans, while our Menopause Support
programme provides tailored assistance. With Wagestream access, you can easily
track earnings, manage savings, and access wages on your terms, promoting
financial wellness. Our Cycle2Work scheme supports sustainable travel for
environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our
annual Belfry Awards, long service recognition, and extra holidays for loyalty
and team events. Enjoy discounts at our resort's restaurants, bars, spa, and
golf, for you and your friends & family. Access to Perkbox provides
discounts & vouchers for everyday use plus on the spot rewards for your
hard work. We provide free parking, a subsidised taxi service, and
complimentary meals during shifts.
Making a difference
We are committed to
sustainability and are proud of our Silver Award from Green Tourism and GEO
Certification. The Belfry, spanning 550 acres in the Midlands, prioritises
giving back to our local community and protecting wildlife. We integrate ESG
into everything we do, from charity initiatives, raising over £20,000 last
year, to golf course maintenance. We track charitable work at personal,
departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just
a job’: we are a community that values each individual’s contribution and
growth, whilst supporting each other’s success - regardless of department or
role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together,
and Deliver Every Day – aren't just words; they're the foundation of our
culture and the essence of who we are.
If you're seeking a place where
you can contribute, grow, and have a lasting impact – then the Belfry Hotel
& Resort is the place for you.