Hours: 35 hours a week – Monday to Friday, 9am to 5pm.
Location: Various UK Cover
Salary: £40,000
As part of the AXA Group, Taking Care provides round-the-clock TEC services to over 120,000 people throughout the UK, supporting individuals in living independently. Our Emergency Resolution Centres (ERCs) form the heart of our operation, and we work in partnership with local authorities and housing associations.
Role Overview: We are seeking a Business Development Manager to build long-term, trusting relationships with our customers, attending regular meetings, addressing queries, and identifying new business opportunities. The role involves working with internal teams to improve the customer experience and lead customer-related matters. You will also develop sales in the UK, focusing on control centres, local authorities, housing associations, and other B2B customers to generate revenue in line with annual targets.
Key Responsibilities:
* Customer Relationship Management: Manage relationships with control centres, local authorities, housing associations, and B2B customers.
* Service Monitoring: Track and monitor service delivery against agreed service levels.
* Trend Identification: Spot trends, issues, and potential solutions.
* Reporting & Data Analysis: Review reports and data to inform strategy.
* Innovation & Service User Engagement: Support workshops and user events to drive innovation.
* Lead Generation & Sales: Cold calling, following up leads, and conducting presentations.
* Pipeline Management: Qualify prospects, manage pipeline, and forecast accurately.
* Tender Support: Assist with tender applications.
* Revenue Generation: Meet new business targets aligned with company strategy.
* Customer Profile Building: Raise the company profile with corporate customers through consistent communication.
* Training & Customer Support: Arrange customer training and ensure consistent contact.
* Negotiation & Service Development: Negotiate new services and service enhancements to maximize income.
* Collaborative Working: Ensure high-quality service delivery by collaborating with internal teams.
* Feedback Management: Ensure customer feedback, both positive and negative, is acted upon.
Skills and Experience Required:
* Sales Expertise: Experienced sales professional with a track record in achieving business plan goals.
* Negotiation Skills: Proficient in senior-level negotiations with local authorities and/or NHS.
* Telecare Knowledge: Familiarity with the telecare/telehealth market and competitive landscape.
* Care Sector Insight: Understanding of the challenges faced by older people, particularly those with dementia or frailty, and the needs of their families.
* Public Sector Procurement: Strong knowledge of the Local Authority Adult Social Care sector and public sector procurement processes.
* Analytical Skills: Ability to analyze information logically and identify trends.
* Organizational Skills: Strong, structured approach to managing work.
* Relationship Building: Ability to establish effective relationships with internal and external stakeholders.
* Customer Service Focus: Committed to meeting customer service guarantees and placing high value on customer satisfaction.
* Communication Skills: Excellent verbal and written communication, tailored to suit different audiences.
* Public Sector Contract Success: Proven success in winning public sector contracts.
* IT Proficiency: Strong IT skills, with a good knowledge of Microsoft Office Suite.
Desirable:
* Experience winning public sector contracts and familiarity with procurement processes.
Collaboration Areas:
* Local Authorities
* Housing Associations
* Internal teams across Customer Experience, Resolution, Finance, and Projects.
Interviews will take place 30th January via Teams and In Person Interviews 4th February.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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