Responsibilities
* Oversee the day to day running and service on the sun decks and pool area, focusing on efficiency and maximising the guest experience.
* Work with the Events Manager and the rest of the F&B team to deliver club events (this will include preparing the deck space for wedding ceremonies).
* Ensure the team are well briefed each day and are effectively allocated to the appropriate sections.
* Ensure the sun decks and pool area are well maintained and always looking their best.
* Manage the space on the decks: meet and greet guests and ensure they are seated on the appropriate deck.
* Ensure guests receive a warm welcome, prompt attention and a consistently high level of service.
* Oversee the accurate and efficient processing of food and drink orders, coordinating with the team to minimise wait times.
* Ensure the ice cream shack and pool bar are well stocked, well presented and clean and tidy at all times.
* Manage ice cream and bar stock effectively and minimise wastage.
* Liaise with the Events Chefs regarding the pop-up kitchen, ensuring the team know what is being served along with any relevant allergen information, and the area is ready for service, in good time.
* Work with the Bar Manager to ensure that drinks are dispensed correctly, efficiently and meet the company standard.
* Address and resolve guest complaints or concerns promptly and professionally.
* Continuously train, develop, manage and motivate staff throughout the season to consistently perform at their highest level.
* Encourage a positive and collaborative work environment that promotes teamwork.
* Conduct performance evaluations and provide constructive feedback.
* Schedule shifts, paying attention to labour costs, ensuring adequate coverage during peak hours and special events.
* Ensure a consistently high level of service is delivered at all times.
* Motivate your team to upsell, maximise on revenue generating opportunities and meet weekly targets.
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