Poole Museum is undergoing a transformation worth over £10 million, evolving into a vibrant, regionally significant cultural hub. With big ambitions and exceptional quality, this redevelopment sets the stage for impactful cultural, heritage, and creative initiatives.
We're on the lookout for customer service superstars to join our brand-new team of Visitor Experience Assistants.
As a Visitor Experience Assistant, you'll provide exceptional customer service, bringing visitors together to create unforgettable experiences. You'll be the first point of contact at the museum and will continue to engage with visitors throughout the estate, answering queries and listening to their needs.
Main Responsibilities
* Create Unforgettable First Impressions: Be the friendly face that welcomes visitors and guides them through their journey at Poole Museum.
* Engage & Inspire: Use storytelling to bring Poole’s historic buildings—Oakley's Mill, Medieval Wool Hall, and Scaplen's Court—to life. Encourage exploration and curiosity!
* Assist Volunteers: Equip and assist our amazing Visitor Experience volunteers, ensuring they're ready to shine.
* Boost Museum Sales: Help maximise sales in the shop, café, events, and exhibitions. Encourage donations and promote our membership scheme.
* Ensure Safety: Keep Poole Museum safe and secure. Report any issues promptly and assist in emergency evacuations.
* Handle Admin Tasks: Perform administrative duties like end-of-day banking, data entry, and gathering visitor feedback.
The Ideal Candidate
The ideal candidate for the Visitor Experience Assistant role at Poole Museum is a passionate and dynamic person with a love for culture and heritage. You're someone who thrives in a customer-facing environment and is excited about engaging with diverse visitors.
You're not just good with people, but also an engaging storyteller who can bring history to life, sparking curiosity and excitement. As a team player, you're supportive of colleagues and volunteers, and your proactive, resourceful nature ensures you can handle various tasks efficiently while always looking to improve the visitor experience.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right.
We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
* Business Unit: Customer, Arts and Property
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