To provide a high level of Reception and administrative services to patients, doctors, nurses, and other members of the practice team, ensuring all processes are carried out to practice standard and policy. Our practice is a friendly, interesting, and rewarding place to work, giving a high level of care to our patients. Shifts available are included below. Benefits include paid annual leave and bank holidays, access to join the NHS pension scheme, Blue Light card membership for many retail discounts, and on-site parking.
RECEPTION DUTIES
To carry out admin duties as per practice procedure but to also use own initiative to ensure processes are smooth running and effective in the following areas:
* Maintaining and monitoring the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
* Process appointment requests for today/future appointments from patients by telephone and in person
* Signpost patients to the correct service
* Initiating contact with and responding to requests from patients, team members, and external agencies
* Receiving patients, consulting with members of the practice team
* Handing completed repeat prescriptions/pathology requests to patients and checking names and addresses
* Deal with visits/requests
* Be able to cover all reception positions as necessary
ADMINISTRATION
* Action requests for patient medication via telephone systems, tasks, and emails
* Request, update, and complete query messages on system logs
* Record, update, and complete patient tasks within the clinical system by liaising with the relevant persons for information
* Sort all incoming patient-related mail
* Scan patient-related documents into the clinical system
* Send information to patients via AccuRx text messages
* Check and process new patient registrations
* Manage practice emails
* Liaise with teams for network/IT/phone support
* Pulling/filing paper notes for surgeries and updating as necessary
* Manage and update patient information notice boards and leaflets
* Photocopying as requested
* Posting of mail as requested
* Take action as directed by other team members
GENERAL RESPONSIBILITIES FOR ALL STAFF
The post-holder is expected to:
* Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies
* Work in accordance with written protocols
* Attend mandatory training as identified by the practice
* Provide information for a DBS check, and inform the practice of any incident that may change the DBS status
Shifts required are a Wednesday and Friday afternoon but are flexible for the right candidate and can be discussed. Note that this is a part-time role. Shifts are 0800-1300 and 1300-1830 Monday to Friday.
Job Types: Part-time, Permanent
Pay: From £11.44 per hour
Expected hours: 20 – 25 per week
Benefits:
* Free parking
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* No weekends
Experience:
* Customer service: 3 years (required)
Work Location: In person
#J-18808-Ljbffr