Job Title: Job Scheduler
Location: Ongar, Essex
Salary: £28,000 - £30,000 (plus on-call bonus of £125 per weekend day)
Hours: Monday to Friday, 08:00 - 17:00
On-Call: 1 evening per week and 1 weekend day per month
Office Ratio: 100% office-based
Job Type: Full-time, Permanent
About the Role:
United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team.
This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression.
Key Responsibilities:
1. Manage a portfolio of high-end, key commercial clients
2. Conduct monthly review meetings with clients
3. Ensure service levels and KPIs are consistently met
4. Manage a team of plumbing and drainage engineers
5. Handle a high volume of inbound and outbound calls
6. Dispatch jobs and liaise with engineers throughout the day
7. Deliver exceptional, personalised customer service
8. Handle customer queries promptly and professionally
9. Monitor job progress and update clients accordingly
10. Log all activity accurately on the company CRM system
11. Provide out-of-hours support one week per month (bonus paid)
Essential Requirements:
1. Proven experience in account management or contracts management
2. Industry knowledge of drainage, plumbing or construction
3. Strong communication and interpersonal skills
4. Excellent customer service background, including high call volumes and job dispatching
5. Ability to remain calm, professional, and tactful in all situations
6. Proficiency in Microsoft Office (Word, Excel, Outlook)
7. Highly organised with strong attention to detail
8. Able to multitask and prioritise in a busy office environment
9. Self-motivated, dependable, and a strong team player
10. Excellent written and verbal communication skills
11. Confidentiality and professionalism at all times
12. Strong references required
What We Offer:
1. Competitive salary with opportunity to earn more
2. Bonus for weekend on-call cover
3. 20 days annual leave plus public holidays
4. Company pension scheme
5. Free on-site parking
6. Casual dress code
7. Company events
8. Excellent career development prospects
If you're a proactive and experienced scheduler or contracts manager with a customer-first attitude, apply now to join a growing company with a strong reputation in the commercial drainage and plumbing industry.
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