Job summary Dougie Mac Dementia Services offers a 1:1 Dementia Support service, in which Dementia Support Workers are paired with people with dementia to enable them to participate in social activities suited to their needs. This service aims to engage people with dementia in 1:1 activities to facilitate wellbeing and enable carer respite. The role of the Dementia 1:1 Coordinator is to enable the smooth operation of the Dougie Mac 1:1 Dementia Support service through allocating Dementia Support Workers to service users, assessing service users and maintaining effective record keeping on those who are accessing the service. The role will allow the post holder the opportunity to undertake any required training and development, with structured supervision and support. Continued professional development is supported and encouraged. Main duties of the job 1.Working closely with the Dementia Operations Team Leader, enable the smooth running of the Dougie Mac 1:1 Dementia Support Service to meet organisational needs. 2.Coordinate new referrals into the 1:1 Dementia Support service, and act as the first point of contact for new referrals wishing to access the service. 3.Act as the first point of contact for Dementia Support Workers, coordinating calls as required and allocating Dementia Support Workers to service users appropriately. 4.Undertake assessments of new and current service users making individualised judgements to ensure suitability for the service. Assessments can take place onsite at the Dougie Mac Adult Hospice or in the community. About us Dougie Mac is an open-culture organisation, underpinned by clear strategic aims, vision and values. By joining Dougie Mac, you'll be part of a dedicated team of professionals who are committed to delivering responsive and cost-effective services of the highest quality. And youll be supported in your role to develop your skills and those of the people you work with. Staff at Dougie Mac are well-motivated, with professional development pathways, and given opportunities to be reflective in their roles through supervision, reflective practice and supportive line management. The Hospice offers a competitive salary and benefits package, including a contributory pension scheme, generous holiday allowance, funded study, free parking, Paycare and much more. Please see the job description and person specification below. Date posted 29 January 2025 Pay scheme Other Salary £19,500 a year Contract Permanent Working pattern Part-time Reference number DMH1076219 Job locations Dougie Mac Barlaston Road Stoke on Trent ST3 3NZ Job description Job responsibilities 1.Working closely with the Dementia Operations Team Leader, enable the smooth running of the Dougie Mac 1:1 Dementia Support Service to meet organisational needs. 2.Coordinate new referrals into the 1:1 Dementia Support service, and act as the first point of contact for new referrals wishing to access the service. 3.Act as the first point of contact for Dementia Support Workers, coordinating calls as required and allocating Dementia Support Workers to service users appropriately. 4.Undertake assessments of new and current service users making individualised judgements to ensure suitability for the service. Assessments can take place onsite at the Dougie Mac Adult Hospice or in the community. 5.Create and implement a plan of care and support for the service users. 6.Working with the Dementia Support Team Leader, create ongoing rotas for the 1:1 service, ensuring all calls are covered during staff sickness or annual leave as required. 7.Ensure clear communication with service users and their carers on the service. 8.To manage the flow of service users in and out of the service. To escalate and reassess appropriate should a service users needs alter. This may include liaising with internal and external health care professionals. 9.Maintain strong positive links with relevant bodies and agencies, including social workers and adult social care services, to enable effective support for service users. 10.Working with the Dementia Operations Team Leader, contribute to the effective recruitment and induction of new staff as required. 11.Monitor relationships between service users and Dementia Support Workers effectively and assist in identifying any issues and reaching suitable solutions as required. 12.Establish and maintain good relationships with the patient, carers and all health care professionals. 13.Gather feedback from service users and carers to contribute to our commitment for service improvement and quality assurance. This may involve the creation of reports to team leaders. 14.To lead with changes in process and act as a role model for change. 15.Attend to the personal care needs of individuals in line with agreed care plans, respecting the persons dignity at all times. This may involve some moving and handling, in line with the organisations policies. 16.Provide transport for service users using own vehicle (appropriately insured). 17.Attend and contribute to supervision and reflective practise sessions regularly and attend staff meetings. 18.To ensure patient confidentiality is always maintained and information obtained during the course of employment is not released to anyone other than those acting in an official capacity. 19.To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework Job description Job responsibilities 1.Working closely with the Dementia Operations Team Leader, enable the smooth running of the Dougie Mac 1:1 Dementia Support Service to meet organisational needs. 2.Coordinate new referrals into the 1:1 Dementia Support service, and act as the first point of contact for new referrals wishing to access the service. 3.Act as the first point of contact for Dementia Support Workers, coordinating calls as required and allocating Dementia Support Workers to service users appropriately. 4.Undertake assessments of new and current service users making individualised judgements to ensure suitability for the service. Assessments can take place onsite at the Dougie Mac Adult Hospice or in the community. 5.Create and implement a plan of care and support for the service users. 6.Working with the Dementia Support Team Leader, create ongoing rotas for the 1:1 service, ensuring all calls are covered during staff sickness or annual leave as required. 7.Ensure clear communication with service users and their carers on the service. 8.To manage the flow of service users in and out of the service. To escalate and reassess appropriate should a service users needs alter. This may include liaising with internal and external health care professionals. 9.Maintain strong positive links with relevant bodies and agencies, including social workers and adult social care services, to enable effective support for service users. 10.Working with the Dementia Operations Team Leader, contribute to the effective recruitment and induction of new staff as required. 11.Monitor relationships between service users and Dementia Support Workers effectively and assist in identifying any issues and reaching suitable solutions as required. 12.Establish and maintain good relationships with the patient, carers and all health care professionals. 13.Gather feedback from service users and carers to contribute to our commitment for service improvement and quality assurance. This may involve the creation of reports to team leaders. 14.To lead with changes in process and act as a role model for change. 15.Attend to the personal care needs of individuals in line with agreed care plans, respecting the persons dignity at all times. This may involve some moving and handling, in line with the organisations policies. 16.Provide transport for service users using own vehicle (appropriately insured). 17.Attend and contribute to supervision and reflective practise sessions regularly and attend staff meetings. 18.To ensure patient confidentiality is always maintained and information obtained during the course of employment is not released to anyone other than those acting in an official capacity. 19.To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework Person Specification Qualifications Essential NVQ/QCF Level 3 in Health and Social Care Desirable Willing to undertake further education (potentially up to degree level education) relevant to the role. Experience Essential A thorough understanding of person-centred and individualised approaches to care and working in this way. Experience and understanding of assessment processes and working with external organisations and service users to deliver services. Experience of working in a health or social care setting with people affected by dementia, enabling choice for service users and maximising dignity. Experience of autonomous and lone working. Experience of working on a 1:1 basis with individuals (preferably people with dementia). Experience of overseeing the day to day running of a team. Desirable Experience of community working. Additional Criteria Essential Excellent listening and verbal communication skills, relating effectively to people with dementia and carers. Excellent IT, including excel and administrative skills, with experience in a busy professional environment. Excellent time management and organisation skills to prioritise and meet deadlines and targets. Excellent interpersonal skills with the ability to initiate and grow relationships with service users, carers and the wider community. Assess patient/service user needs and develop appropriate plans of care Ability to be flexible and willingness/ability to adapt approaches to meet changes. Ability to work effectively as part of a team and demonstrate effective team-working skills. Ability to overcome challenging situations effectively. Ability to work proactively, results driven and working autonomously, taking accountability for own actions. Experience of resolving complex situations, especially with regards to dementia support Able to meet the requirements of the job role and have a flexible approach to working hours/days and willing to work weekends, evenings and unsociable hours as required. Hold a current driving licence and daily access to a vehicle. Dress in a manner that conforms to accepted formal codes of business dress. To have had an enhanced DBS check or be willing to undergo an enhanced DBS check as a condition of employment in working with vulnerable people. Desirable Knowledge of case management, report building and gathering feedback for quality improvement purposes. Monitor and report on patient/service user outcomes. Person Specification Qualifications Essential NVQ/QCF Level 3 in Health and Social Care Desirable Willing to undertake further education (potentially up to degree level education) relevant to the role. Experience Essential A thorough understanding of person-centred and individualised approaches to care and working in this way. Experience and understanding of assessment processes and working with external organisations and service users to deliver services. Experience of working in a health or social care setting with people affected by dementia, enabling choice for service users and maximising dignity. Experience of autonomous and lone working. Experience of working on a 1:1 basis with individuals (preferably people with dementia). Experience of overseeing the day to day running of a team. Desirable Experience of community working. Additional Criteria Essential Excellent listening and verbal communication skills, relating effectively to people with dementia and carers. Excellent IT, including excel and administrative skills, with experience in a busy professional environment. Excellent time management and organisation skills to prioritise and meet deadlines and targets. Excellent interpersonal skills with the ability to initiate and grow relationships with service users, carers and the wider community. Assess patient/service user needs and develop appropriate plans of care Ability to be flexible and willingness/ability to adapt approaches to meet changes. Ability to work effectively as part of a team and demonstrate effective team-working skills. Ability to overcome challenging situations effectively. Ability to work proactively, results driven and working autonomously, taking accountability for own actions. Experience of resolving complex situations, especially with regards to dementia support Able to meet the requirements of the job role and have a flexible approach to working hours/days and willing to work weekends, evenings and unsociable hours as required. Hold a current driving licence and daily access to a vehicle. Dress in a manner that conforms to accepted formal codes of business dress. To have had an enhanced DBS check or be willing to undergo an enhanced DBS check as a condition of employment in working with vulnerable people. Desirable Knowledge of case management, report building and gathering feedback for quality improvement purposes. Monitor and report on patient/service user outcomes. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Douglas Macmillan Hospice Address Dougie Mac Barlaston Road Stoke on Trent ST3 3NZ Employer's website https://www.dmhospice.org.uk/ (Opens in a new tab)