IT Infrastructure Shift Lead (24/7 coverage) vacancy in Stoke on Trent (249DM)
The Role
Our client, an IT services provider working within Defence and Government, is looking for a highly capable Shift Team Lead to spearhead one of their 24x7 operations shift in Stoke on Trent. This role involves leading a team of 24x7 Support Engineers, ensuring the seamless operation of our IT infrastructure round-the-clock. Joining an extended working day shift, moving into weekend support onto a full 24x7 rota. The established rota will run as a 12-hour shift, working 4 days on 4 days off.
Note: Candidates require a minimum of SC with candidates being eligible for DV.
Role Responsibilities
• Oversee the shift operations, providing leadership and direction to a team of 24x7 Support Engineers.
• Foster a collaborative environment that encourages innovation and continuous improvement.
• Coordinate with engineers to ensure efficient and timely resolution, maintaining high service levels.
• Monitor system performance and team effectiveness, identifying areas for improvement.
• Mentor team members, encouraging the acquisition of new skills and professional growth.
• Ensure the team adheres to established operational procedures and security protocols.
• Contribute to the development and revision of policies to reflect best practices and operational insights.
Education and Experience Requirements
As the 24/7 Shift Team Lead you will have:
• Minimum of 5 years in IT support, including significant experience in 2nd and 3rd line roles.
• Prior leadership or supervisory experience in a 24x7 operational environment preferred.
• Strong leadership and communication skills, ability to work under pressure, excellent problem-solving abilities, and a proactive approach to incident management and team development.
• Willingness to work on a rotating schedule, including nights, weekends, and holidays, to support 24x7 operations.
#J-18808-Ljbffr