Title: Temporary Customer Service Manager - 2 month contact
Location: Colchester
Salary: £27.50 - £29.50 p/h
Days/ Hours of work: Monday - Friday, 09.00-17.00
Benefits
2 month opportunity offering valuable experience in a reputable organisation.
Exciting and vibrant working environment, collaboration is at the heart of our team.
You will have the chance to expand your skill set and enhance your administrative abilities.
Join a supportive and inclusive team that values employee well-being and personal growth.
Hybrid working option, allowing for a healthy work-life balance.
The company & Position
The Customer Service Manager plays a pivotal role in managing all key customer accounts and UK customers, overseeing their journey from pre-ordering to delivery. This dynamic position involves collaborating with managers and directors across distribution and sales teams to ensure customer needs are met at every step. Building strong relationships internally and externally is crucial, allowing us to proactively address potential issues before they arise. Additionally, this role leads a team of Team Leaders and Advisors, ensuring they deliver the exceptional service our customers expect.
Duties
Build and maintain relationships with key account and UK customers, understanding their needs and informing the business of necessary changes.
Enhance customer experience by collaborating with sales colleagues to reduce delays and improve service level...