IT Customer Service Analyst - York City Centre
Do you have a passion for Customer Service, technology and want to start a career in IT? This is an exciting IT Support role that comes with full training and progression for the right candidate!
The Role:
This company is committed to providing a first-class service. They think, talk and act "customer", not tickets - You must be able to provide high quality customer service as you will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes.
The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.
This role is in a dynamic and lively team set within a large, busy, fast-paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.
You don't need bags of experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of things like ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable.
Skills & Knowledge:
* Excellent customer service
* Communication skills (both verbal and written) essential
* Have a genuine interest in working in the IT sector
* Technical knowledge desirable
* Attention to detail and accuracy essential
* Appetite to learn and problem solve
* Reliability is key
Working hours:
37.5 hours per week (optional 35 or 40 hours available on request) Shift length of 8.5 hours covering between (Apply online only) (on a rota basis)
Pay rate:
13.14 PAYE per hour + holiday pay
The client is an equal opportunity employer and values diversity at our company. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please only apply for this role if you are based local to York and can start work on more than 2 week's notice.
Thank you
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