Lettings Manager Role Specification
Role features
Salary: £30-35k basic salary, depending on experience, plus bonus commission potential of £3-5k
Location: Based in Leamington Spa, and surrounding areas
Contract: Role to start in January/February 2025. Full-time, 12-month fixed term contract with the possibility of becoming permanent, based on personal and business performance. Working pattern: Monday Friday 09:00-17:30 and 1 in 4 Saturdays 09:00-14:00. 22 days annual leave, plus bank holidays, rising with years of service.
Report to: Operations Director
Purpose of the role
To run an effective, customer centric lettings function, building strong relationships with new and existing clients and being a key point of contact. Leading and empowering the lettings team to deliver results against targets, making key commercial decisions and reporting on progress against targets.
Duties and responsibilities
* Creating and maintaining strong relationships with landlords, tenants and key stakeholders
* Overseeing an extensive portfolio of properties across both the residential and student sectors, ensuring effective management and compliance
* Drive revenue and look for new and innovative ways to increase the overall lettings business and revenue stream
* Attending and instructing lettings valuations with property market knowledge
* Oversight of onboarding new stock
* Anticipate changing business needs, develop proposals and implement them
* Supporting, empowering and guiding the team to achieve personal and branch goals
* Training and development of the lettings team
* Carry out 1:1 meetings with the lettings team and setting targets and recognising achievements
* Improving and implementing processes
* Management of escalations from landlords and tenants
* Participate in strategic planning and delivery as part of the wider management team
* Stay informed and up to date on legislation and upcoming changes, and adapting the operation and training the team, as required
* Produce and present reports and commentary against targets
Key skills and experience required:
Essential
* Proven experience in a lettings management or senior lettings role
* Strong knowledge of the local property market and lettings legislation
* Excellent interpersonal and communication skills, with a proven ability to build strong professional relationships with tenants and landlords
* Experienced at listings' valuation, negotiation and instructions and driving new business
* Proactive and results-driven, with a focus on delivering exceptional service.
* Highly organised, with strong attention to detail and the ability to manage multiple tasks effectively
* Proficient in using property management software and Microsoft Excel
* Flexibility to travel for the needs of the role, own car is required
Desirable
* Property management experience
* ARLA/Propertymark qualification
What we offer:
* A supportive and collaborative working environment
* Competitive salary with performance-based bonuses
* Opportunities for professional development and training
* Flexibility to shape and grow the role in an ambitious and growing property management company
Closing date
Advert closes on 23 January 2025 at 23:00. We may close the advert early if a suitable applicant is found ahead of the closing date.
Interviews to take place on 29 and 31 January 2025.
Please apply direct or send your CV over to
JBRP1_UKTJ