We are recruiting for an Administrator – Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be a team player, friendly, approachable, and able to interface with the public and all members of the multidisciplinary team.
You will be responsible for the administrative aspects of the patients’ attendances ahead of their elective surgery/procedure, both in a face-to-face capacity as well as over the telephone.
The post will require cross-site working from Lister to Queen Elizabeth Hospital & Hertford County Hospital on a rotational basis to cover the service Monday to Friday 0800-1800, and we will be providing a Saturday service at the Lister 0800-1300hrs shortly.
In return, you can expect to join a highly motivated, enthusiastic, and experienced team, who will be actively supporting you with your development and transition to the service.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
The booking of preoperative assessment appointments and associated clinic appointments.
Accurately recording clinic appointment outcomes on a patient administration system (Lorenzo)
The reception of patients and their relatives, co- ordinating their attendance to the service.
Data entry onto Excel spreadsheets
To provide a point of reference for the service by dealing with queries from staff and patients.
To ensure all patient health records are available prior to an appointment date and adequately prepared.
Maintain close liaison with administration staff within the waiting list/admissions department.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
This advert closes on Thursday 13 Mar 2025