Senior Resource Planner Analyst, Fully Remote - Forecasting & Planning
Location: Remote (Company based in Edinburgh)
Contract Type: Permanent
Industry: Financial
Overview:
Our client, a bespoke FCA regulated life and pensions service provider based in Edinburgh, is seeking an experienced Resource Planner with a strong background in Planning and Forecasting. This is a key role that involves building planning and forecasting models to predict performance outcomes based on existing resources.
Key Responsibilities:
1. Managing the short/medium term aspect of the end-to-end resource planning cycle: forecasting, planning and scheduling all front-line operational resources across all operational services.
2. A specialist in resourcing planning including forecasting, scheduling and deployment to support the delivery of overall strategic planning objectives.
3. Building and maintaining new forecasting and scheduling models and methods, striving to innovate planning practices and techniques.
4. Ensuring all existing resources are scheduled based on customer demand and that all off-phone activity is planned, coordinated, reported on and is in line with business targets.
5. Recommending, building, and maintaining...
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