Job Title: Head of Reception - Corporate Reception
Department: HR & Facilities
Location: Office-based, Sutton
Contract Type: Permanent
Hours: 37.5 hours per week (8:30 AM - 5:00 PM)
Salary: £28,000 - £30,000
Role Overview
An exciting opportunity has arisen for a proactive and detail-oriented Reception & Facilities Coordinator to join the HR & Facilities team. This role is responsible for ensuring the smooth running of reception services and facilities management while supporting the business with a variety of administrative and operational tasks. Reporting to the Head of HR, this position requires excellent customer service skills, strong multitasking abilities, and a professional, welcoming demeanour.
Key Responsibilities
Reception Duties:
Manage incoming enquiries via telephone, email, and other media, using internal IT systems to direct calls appropriately.
Greet and assist visitors, ensuring they have a seamless experience while on-site.
Provide support for meeting room bookings and coordinate on-site catering as required.
Assist employees and visitors with courier, hire car, taxi, and travel arrangements.
Maintain the reception, meeting room, and kitchen areas to ensure a clean and professional environment.
Process incoming and outgoing post via Royal Mail and DHL services.
Provide printing, binding, and other mailroom-related services.
Regularly review and improve reception and facilities operations based on feedback and business n...