Job summary An exciting opportunity has arisen for an enthusiastic individual to join our team to undertake the role of a Band 3 Patient Services Co-ordinator, based within the Patient Services Department at Llandrindod Wells Hospital. The post holder will require excellent communication skills, have a positive and flexible approach to the needs of the service, be motivated, ready for the next challenge and enjoy working as part of a very busy team. THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS TO MEET THE NEEDS OF THE SERVICE IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST. Main duties of the job The post holder will provide administrative support within the Patient Services Department, managing waiting lists, booking and sending out appointments for clinics, marking patients as attending / non-attending and undertake audio typing for specialist clinics and consultants. The post holder will also provide a range of clerical and secretarial services as directed, provide support and cross cover at Llandrindod Wells Hospital, Knighton Hospital & Glan Irfon. Travel between sites on a weekly basis will be essential. Knowledge of WPAS and previous audio typing experience is desirable. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation. As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being. To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer. Date posted 12 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number 070-AC011-0225 Job locations Waterloo Road Llandrindod Wells LD1 6BH Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Aptitude and Abilities Essential Computer literate Excellent communications skills Ability to listen Excellent telephone manner Ability to identify, prioritise and work to short deadlines Able to work without supervision to achieve the objectives of the post Ability to design and layout reports, forms and other documents to a high quality and appropriate format Ability to take accurate minutes Ability to collate and undertake a basic analysis of data Ability to prepare information for meetings and seminars Ability to communicate clearly and succinctly, both orally and written Desirable Ability to speak Welsh Experience Essential Able to work on own initiative as well as part of team Audio typing Working with patients Desirable Ability to write / speak Welsh Qualifications Essential RSA 3 or equivalent experience Sound Educational Background Working in an office environment Desirable Experience of working in an environment where both tact and diplomacy has had to be used. Knowledge of the structure and operation of the Health Board Values/Other Essential Communicate and build effective working relationships with colleagues at all levels both internally and externally Able to work hours flexibly Person Specification Aptitude and Abilities Essential Computer literate Excellent communications skills Ability to listen Excellent telephone manner Ability to identify, prioritise and work to short deadlines Able to work without supervision to achieve the objectives of the post Ability to design and layout reports, forms and other documents to a high quality and appropriate format Ability to take accurate minutes Ability to collate and undertake a basic analysis of data Ability to prepare information for meetings and seminars Ability to communicate clearly and succinctly, both orally and written Desirable Ability to speak Welsh Experience Essential Able to work on own initiative as well as part of team Audio typing Working with patients Desirable Ability to write / speak Welsh Qualifications Essential RSA 3 or equivalent experience Sound Educational Background Working in an office environment Desirable Experience of working in an environment where both tact and diplomacy has had to be used. Knowledge of the structure and operation of the Health Board Values/Other Essential Communicate and build effective working relationships with colleagues at all levels both internally and externally Able to work hours flexibly Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Powys Teaching Health Board Address Waterloo Road Llandrindod Wells LD1 6BH Employer's website https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)