Job Title: Customer Support Executive
Location: Witney, Hybrid
Our client is a leading SaaS provider in expense management, built on efficiency. As they expand, they're seeking a dedicated Customer Support Executive to deliver exceptional service and ensure our customers can seamlessly manage their expenses.
Responsibilities
* Respond to customer queries promptly and professionally via multiple channels (phone, email, chat).
* Assist users with navigating their platform and resolving issues to enable their success.
* Work collaboratively with internal teams to escalate and resolve technical challenges.
* Uphold data privacy and security standards while handling sensitive customer information.
What are we looking for?
We are looking for candidates with:
* A proven track record in delivering outstanding customer service and support.
* Experience using helpdesk software (preferred but not essential).
* Strong communication and problem-solving skills.
* A passion for providing exceptional service.
Benefits
* 25 days holiday, plus your birthday off.
* Private medical insurance, group life cover, and a pension scheme.
* Employee assistance program and retail discounts.
* On-site perks and wellbeing benefits.
* Engagement with their active ESG plan.