KEY DUTIES
1. Customer Service:
o Deliver outstanding customer care to all visitors and staff with enthusiasm and professionalism.
o Promote a customer-focused attitude within the entire catering service team.
2. Team Supervision:
o Supervise and lead an effective catering team to meet business demands.
o Provide support and mentoring to staff to maintain high performance.
o Oversee staff to ensure adherence to company standards, policies, and procedures.
3. Operations Supervision:
o Support with food preparation, menu planning, and produce ordering to maintain profitability.
o Ensure timely preparation of dishes/menus to meet customer demand.
o Monitor supply levels, ensuring accurate ordering, acceptance, and proper storage of stock.
o Supervise and support with daily catering operations, cleaning, including staff scheduling and task allocation.
4. Health and Safety Compliance:
o Ensure all catering activities are carried out safely and in compliance with health and safety regulations.
o Maintain cleanliness and hygiene across all catering facilities, including staff and visitor toilets.
5. Continuous Improvement:
o Maintain up-to-date training records and ensure compliance within the team.
o Support with implement feedback to improve service delivery and enhance customer experience.
o Look for opportunities to add value and create memorable visitor experiences.
6. Collaboration:
o Support the wider team at Inverness Botanic Gardens and the Grow Project.
o Contribute to the development of new business opportunities as they arise.
7. General Responsibilities:
o Work flexibly on a rota basis, including weekends and bank holidays.
o Actively demonstrate and promote High Life Highland role model behaviours.