To work with the administrative team to ensure the smooth running of all OH administrative duties within agreed procedures. To prioritise and co-ordinate reception, provide clerical and administrative support to the Occupational Health & Wellbeing department, in particular, support for the clinical service provided by the department.
The post holder will be required to work autonomously from time to time and exercise a measure of independent judgement and use of initiative.
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Responsibilities:
1. Co-ordinate the administration of employment assessment services including processing of paperwork, scheduling of appointments and preparation of notes.
2. Following clinical assessment to update medical notes as required, instigate actions as requested, record and follow up non-attendance to clinics in line with departmental procedures.
3. Maintain all records in an appropriate up-to-date manner.
4. Organise and oversee the filing and recording of information in clients’ electronic files.
5. Ensure that reception/administrative staff are familiar with all office procedures.
6. Maintain clinic session appointment systems for Occupational Health & Wellbeing staff including arranging appointments by letter or telephone, ensuring medical notes are correct and available for appointment, updating medical notes as required.
7. Instigate actions as requested, or using own judgement and initiative where necessary.
8. Record and follow up non-attendance to clinics in line with set procedures.
9. Accompany Occupational Health & Wellbeing staff to peripatetic clinics as requested.
10. Ensure the timely running of clinic sessions, including OH physicians.
11. Following clinic, notate records, reschedule appointments, issue appointments to clients and maintain appointment diary in advance.
12. Book new clients in for their counselling and clinical psychology appointments, which involves informing clients about confidentiality and how their information is managed and recording details of the issue they are bringing to the service.
13. Handle sensitive and confidential information with a calm, caring yet professional manner to support clients who may be feeling upset and anxious.
This advert closes on Friday 27 Dec 2024.
Proud member of the Disability Confident employer scheme
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
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