Job Description
Job title: Superintendent Pharmacist
Location: Hybrid - Milton Keynes (MK12) - Onsite majority of the week will be required during initial period of site set-up
Basis: Full, time, Permanent
Salary: Competitive dependent on level of experience + benefits package
Welcome to ZAVA!
We’re not just revolutionizing healthcare - we’re changing the way people experience it. Imagine having access to expert medical advice, prescriptions, and treatments from the comfort of your home, anytime, anywhere. That’s the power of ZAVA.
Join us on our journey to make healthcare work for people, not the other way around. If you’re passionate about using your skills to make a real difference, we want you on our team. Together, we’re working toward becoming Europe’s largest digital primary healthcare platform—and we’re just getting started.
The role
Due to exciting expansion, we are hiring a Superintendent Pharmacist to lead a small team of Pharmacists for our new site in Milton Keynes. The site is a non-patient-facing pharmacy and warehouse from which we will be dispensing temperature controlled medications directly to patient's homes.
You will work across all aspects of the pharmacy, including the recruitment of key team members, the supply of prescriptions, delivery and couriers, medications and test kits to clients and ensuring that systems and processes are in place to ensure that treatments arrive with patients as and when they expect them in an appropriate, safe and cost-effective way.
What can you expect from working with us?
Opportunity to support healthcare at scale - We are building the future of healthcare from our base of operations in London and Wolverton, Milton Keynes. As an established leader in digital healthcare, you will play a pivotal role in an exciting ongoing growth journey!
Being a brand new site, onsite presence will be required in the early days with flexibility for hybrid working in the long-term. We will provide you with equopment needed to work from home.
You will help to create and manage the operational processes, rotas and structures within the pharmacy and work to ensure that the pharmacy continues to maintain the high standards that we expect.
Dimensions & Stakeholders
* Working closely with the medical and pharmacy teams to ensure that all delivery of medication meets best practice guidance.
* Developing a deep understanding of processes that occur with external parties that impact our operations, including, but not limited to Royal Mail, medical product suppliers, and our partner lab amongst others.
* Understanding, developing, mapping and evaluating all of our clinical and customer support processes and exploring ways with stakeholders that these operational processes can be improved.
* Working closely with the data team to provide regular reports on the day-to-day processes and successes of the pharmacy. You will analyze all operational processes, exploring reasons for additional costs and developing plans to improve efficiencies against core KPIs. This role will require the ability to provide detailed feedback regularly.
* Working closely with external partners and providers, to help streamline their processes and to help bring about new or more effective systems that meet the needs of customers.
* Work in partnership with our London pharmacy and operations team.
Key Accountabilities
* You will be responsible for ensuring the pharmacy is run in a manner compliant with the regulation set out by the GPhC, as well as ensuring that all clinical processes are adhered to ensuring patient safety.
* You will oversee the management of staffing across the hub and ensuring that the appropriate level of team members are available to fulfil the growing demand for the service.
* You will be responsible for the KPIs related to the delivery and supply of prescriptions, test kits and medications.
* You will be accountable for maintaining metrics and working with the product and operations team to keep performance within the defined metrics.
Skills & experience
* Qualified and GPhC registered UK Pharmacist with an understanding of the digital healthcare landscape.
* Experience as a Senior/Superintendent Pharmacist at a registered GPhC Pharmacy.
* Previous pharmacy management experience.
* Knowledge of process mapping and efficiency processing.
* Proven ability to handle difficult problems and challenges and to develop innovative solutions.
* Experience in data analysis and manipulation, including basic Excel skills (essential).
* Previous experience in stakeholder management and commercial contract negotiations (desirable).
* Experience working with different delivery providers (desirable)
Benefits from the day you join
* 25 days holiday + bank holidays + Birthday off
* Healthcare cash back plan through Simply Health
* 20% off all ZAVA products and services for you, friends and family
* Remote, hybrid, and flexible working (role dependent)
* MacBook Pro
* Free access to Wellness Cloud, to support your mental health and wellbeing
* Flexible bank holidays - take the ones that matter the most to you
Additional benefits following the probation period
* £500 training budget per year
* Company sabbatical after 2 years
* Opportunity to work from overseas for 2 months each year
* Cash vouchers after 3, 5, and 10 years of service
We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we absolutely encourage you to apply and tell us what we can do to give you your best shot - if you want. We know that talent is everywhere, and as much as nice CVs are nice, they are often not a proxy for the best person for the job. Please note: Certain positions will be subject to a satisfactory DBS check.