Location – All posts are based in Oldbury. The office is conveniently located within 2 mins walk from the Sandwell and Dudley train station. There is parking space available and office space is fully secured.
Office Administrator
Medical Expert Witness Alliance (MEWA) LLP provides cost-effective expert witness services for all Medical, Clinical, Non-Clinical and Forensic specialities with input from established independent experts.
MEWA is a rapidly expanding expert witness service providing expert witness reports to solicitors, private clients and regulatory organisations throughout UK and Ireland. For further information about us, please visit our website on www.mewa.org.uk.
We offer an exciting opportunity for you to join a fast-growing organisation to develop your professional experience.
We are looking to recruit a dynamic Office Administrator whose main role would be to manage all the incoming telephone calls to the office, take all new enquiries by phone, email and post, manage post on a daily basis, sending quotes, redacting documents, preparing instructions and undertake all the other administrative duties of the office. You will be working as part of a team of 3 Office Administrators.
Role Description and Key Responsibilities
1. To manage all incoming phone calls and transferring them to the relevant staff member.
2. To take all new enquiries by phone, emails and post.
3. To manage and update the case management database including opening new files and adding the new enquiries, closing files and archiving.
4. Liaising with solicitors, private clients and professional/regulatory bodies to obtain all information regarding a new enquiry.
5. To manage all incoming and outgoing post including posting documents, depositing cheques and organising couriers etc.
6. To prepare reports and maintain spreadsheets related to new enquiries.
7. To undertake admin duties such as photocopying, scanning, filing and de-filing, shredding etc.
8. To ensure cleanliness of all MEWA offices including hoovering, emptying bins etc.
9. To manage the office supplies and ordering them as and when required.
10. To support all other staff in preparing quotes, chasing quotations, contacting experts and redacting documents, on an ad hoc basis.
11. To support all other staff in preparing instructions on a regular basis, including redacting documents, preparing the database and checking documents for specific information.
12. To support other staff members to make room bookings, setting up urgent appointments.
13. To support Directors with recruitment and work placement administration.
14. To maintain administrative spreadsheets as required by the Office Manager.
15. To work alongside other staff members including assistant case coordinator, case coordinators and cover them during lunch breaks, annual leave, sick leave etc.
16. Chasing invoices from solicitors and experts and supporting Accounts Assistant when required, on an ad-hoc basis.
17. To be able to deal with highly sensitive and confidential information.
18. To raise the profile of MEWA at all opportunities.
19. Any other appropriate and reasonable tasks in relation to the employment as agreed with your line manager.
20. This list is not exhaustive, and we reserve the right to amend this as per the needs of the service/organisation.
Essential Criteria
1. Experience of working in a busy office administrative role; preferably in the legal sector.
2. Experience of taking new enquiries or new orders.
3. Experience of managing reception or team’s/department’s phone calls.
4. Experience of using database including opening and closing files.
5. Experience of managing post.
6. Experience of preparing documents.
7. Experience of liaising with professionals by phone and emails.
8. Educated to GCSE level, with a minimum of 6 GCSE passes at grade C or above (or equivalent), including English and Maths.
9. Knowledge of data confidentiality.
10. Proficient in use of Microsoft Office including Word, Excel and database management.
11. Excellent communication skills, both verbal and written, with the ability to develop good working relationships with solicitors and clients.
12. Ability to work under pressure and to tight deadlines.
13. Excellent time management skills, organisational skills and ability to prioritise workload.
14. Good record keeping and excellent team working skills.
15. Attention to detail and ability to learn.
This is an office-based role, and the appointed candidate will be expected to work from the office full time as some aspects of the role cannot be undertaken from home. The office has followed government protocol by completing a thorough risk assessment in order to provide a COVID-19 secure working environment.
Terms and Conditions
1. Job hours: 37.5 hours over a 5-day week. The usual working hours would be 9:00-17:00 including half an hour lunch break.
2. Available for ASAP start.
3. Salary - £23,000 per annum.
4. Permanent role, subject to 6 months’ probation period.
To apply for this post, please provide the following documents via Indeed ASAP:
1. CV outlining your relevant experience.
2. Supporting Information to identify how you meet the essential criteria for this post.
Interview Date- ASAP TBC at Office in Oldbury
Start date- ASAP
Please note that all applications resulting in offers of employment are conditional upon satisfactory pre-employment checks which include, but are not limited to, satisfactory references, proof of qualifications and our satisfaction that applicants have any unspent criminal convictions (disclosures are subject to the Rehabilitation of Offenders Act 1974).
We encourage you to apply as soon as possible as we reserve the right to close the applications earlier depending upon the volume of applications we receive.
If you haven’t heard from us within 3 weeks of the application, please assume that you have been unsuccessful on this occasion.
Job Types: Full-time, Permanent.
Pay: £23,000.00 per year.
Benefits:
* Bereavement leave
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
Schedule:
* Monday to Friday
* No weekends
Work authorisation:
* United Kingdom (required)
Work Location: In person
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