Your new companyA well established company based in High Wycombe is seeking a Service Coordinator to join them.
Your new roleAs the Service Coordinator, you will be responsible for:Sales Order Processing
* As part of a wider office team, field incoming calls and deal with customer queries.
* Collate orders daily once credit checked before submitting them electronically to transaction for shipping.
* Raise claims with transaction and other couriers when deliveries go wrong, i.e. damages, missing items.
* Process and respond to all internet orders, input orders onto system, deal with any issues, e.g. products out of stock, delivery delays etc.
* Liaise with Purchasing on stock planning and where required raise orders for inventory based on incoming sales.
* Co-ordinate with suppliers on issues e.g. - SAGE updates and weekly error checks.
Digital sales
* Responsible for company website, maintaining correct pricing and updating content.
* Responsible for internet customers initially with a view to growing a customer base.
* Expand social media presence, contribute to online strategy and interaction with website.
Quality/BRC- Support Role
1. Co-ordinate all BRC paperwork, questionnaires, spec sheets, accreditations etc from all suppliers, obtain all paperwork required for BRC audit, order, product trails, pods etc.
2. General office ...